Lithia Hyundai of Reno - Service Center

Lance did a great job helping get our engine replacement completed in a reasonably timely manner completed in a reasonably timely manner More

Hard to schedule check ups, left multiple voice mails and nobody answered. Service was good. Service lead Matt provided great customer service. A follow up after getting the card to check on any issues would nobody answered. Service was good. Service lead Matt provided great customer service. A follow up after getting the card to check on any issues would be nice More

Ryan is the only decent employee there. He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and t He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and takes no responsibility for things done wrong. For example my vehicle was left unlocked multiple times after business hours and I know this because I received an alert in my phone through the Hyundai app. I brought this to her attention and explained that while you have a gate it doesn’t make it secure nor safe. I explained to her that if I had left my firearm in there and somebody got their hands on it that it would be on them for failing to lock my vehicle. She told me it was not her problem and if I had left a firearm in there it’s my fault. No care in the world that she left MY vehicle unsecured. I also brought to her attention that Kia and Hyundai are the two most common vehicles being stolen right now and she could care less and told me they have “security”. Mind you I’m aware of their security company and they do not carry a gun, are out of shape, and or usually asleep in their vehicles multiple times on their shift. Chantel told me that I should be so thankful they are giving me a loaner vehicle (three weeks later mind you). They claim that the repair needed was not covered under warranty (even though I never hit anything). I only wanted my sensor fixed they claimed my bumper and under carriage had damage and needed to be fixed. Reno Hyundai is absolutely trash and do not care about their customers at all. The worst part so many people told me they were terrible and I still gave them a chance. , I highly advise anyone take the extra time and go to Carson as I have heard nothing but good things about them. Chantel I hope your boss sees this and they can happily call me so I can advise them the lack of professionalism on your part. More

The atmosphere as a whole was very positive. The organization as whole was willing to step in and assist you even though you were not their direct customer. The organization as whole was willing to step in and assist you even though you were not their direct customer. More

Haven’t used service department yet bought Kona 2 months ago. Sales department is very helpful. I have been working with Dan Dunham for years. ago. Sales department is very helpful. I have been working with Dan Dunham for years. More

Our service advisor, Lance, is excellent. We were having an extensive service and a loaner was provided. The car was ready within the time frame provided and we were notified via text. I’m ha We were having an extensive service and a loaner was provided. The car was ready within the time frame provided and we were notified via text. I’m happy to recommend the dealership. More

Keep up the good work , more power stay positive, doing great excellent costumer service, A doing great excellent costumer service, A More

I appreciate the service center very much. Not only are they quicker then Estimation, they also are very kind about helping out with rides And are very kind. Not only are they quicker then Estimation, they also are very kind about helping out with rides And are very kind. More

Very helpful and made sure that I understood what I was getting. I took some time, but I got the car!! getting. I took some time, but I got the car!! More

I use the dealership because of Lance and Dan. They are honest and trustworthy, know excellent customer service. They are honest and trustworthy, know excellent customer service. More