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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,910 Reviews

1,909 Reviews of Lithia Hyundai of Reno - Service Center

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July 25, 2024

Performed routine work got me in and out quickly Lance was great, nice facility as well. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support and will surely pass along your kudos to Lance. Until next time, safe travels!

July 24, 2024

My car was in the shop for a week and a half for an oil change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the More

by WRAITH_KISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan-service consultant
Jul 25, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 22, 2024

They haven't paid me for the car rental it's been several weeks since I submitted the claim More

by trucker.chicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lithia Hyundai of Reno responded

Hey Judy, Did you submit the receipts for reimbursement with Hyundai USA, or Lithia Hyundai of Reno? Or, if you can give me a call at 775-682-3352 I'll see what I can do to help. Scott

Jul 23, 2024 -

Lithia Hyundai of Reno responded

Trucker, I called and left a voicemail. Please give me a call back at 775-682-3352 and I'll see what I can do to speed things up for you. Scott

July 22, 2024

Professional, polite, and accurate pricing. Will return will return for future service. Enjoyed talking with the service writer. More

by C. H. Moyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lithia Hyundai of Reno responded

C. H., we're delighted to hear you had a positive experience with our team at Lithia Hyundai of Reno! Looking forward to assisting you again in the future!

July 22, 2024

Your price for. Hyundai 2024 tuson hybrid limited Is ten thousand more than I paid at carson city hyundai More

by LAVIATHAN60
Recommend Dealer
No
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Lithia Hyundai of Reno responded

Hello, We strive to offer competitive prices when it comes the vehicles we sell. We are always happy to address questions regarding pricing and break down the cost of a specific vehicle. Please feel free to contact me so that I may provide further insight and clarification. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 18, 2024

The staff is so nice but communication is so horrible. They will keep your car forever and never update you. They are also not easy to get ahold of to find information about your car More

by LEIDENRN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan newton- 1.
Jul 22, 2024 -

Lithia Hyundai of Reno responded

Hi, Thank you for bringing this to my attention. Our goal is to provide our customers with an open line of communication. It is regrettable to hear you feel we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 15, 2024

Worst dealership ever. I have purchased 4 vehicles from the place and this last time will be the last. The service is horrible, the “manager” Ryan is disgusting to woman an More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out. We strive for respectful and professional service at all times, so it's disappointing to hear about your feedback. We'd like the opportunity to address these issues directly with you. Please reach out when you have a moment. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 15, 2024

Ryan Newton always takes good care of my car and treats me well always looks for cost savings which is really helpful. More

by PAUL.SHAPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Jul 16, 2024 -

Lithia Hyundai of Reno responded

Paul, we're glad to hear that Ryan takes such great care of you and your car at Lithia Hyundai of Reno. Thanks for sharing!

July 14, 2024

Quick and knowledgeable and polite, kept me updated on the progress of my car. Easy process when picking up my car! More

by rosmaryw11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lithia Hyundai of Reno responded

Rosmary, we're delighted to hear that our team at Lithia Hyundai of Reno provided a smooth and informative experience for you. Thanks for the great feedback!

July 13, 2024

Lance is amazing! He always takes care of any issue that my vehicle has and goes over an beyond! More

by Scott414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We will surely pass along your kudos to Lance!

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