Lithia Hyundai of Reno - Service Center

Great help, very informative, willing to answer all my questions. Tried his very best to get me the deal I was looking for. questions. Tried his very best to get me the deal I was looking for. More

Service department is outstanding. That’s what you pay for. They are what brought me back for my second vehicle. The service team and department as a whole, is amazing. Would love to n That’s what you pay for. They are what brought me back for my second vehicle. The service team and department as a whole, is amazing. Would love to name-drop, but everyone is phenomenal. Customer service is top tier. More

Everyone was very helpful and genuine and I felt that I was being helped to find a good fit car for me. I am happy with my purchase and service. was being helped to find a good fit car for me. I am happy with my purchase and service. More

People were very friendly and helpful. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. More

Great job easy could improve credit company's that's probably out of Lithias control probably out of Lithias control More

Great service and friendly staff. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. More

Lance Smith and Scott Robert are my go to people. Always on time,kind and courteous.I wait while while car is being serviced. Always on time,kind and courteous.I wait while while car is being serviced. More

My brand new Hyundai (less than 2 weeks and less than 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales would not give me a loaner car to get home. Best they could do was drop me off at the airport in hopes of getting a rental car which they said corporate Hyundai would reimburse me for. Called when Service opened Monday and service advisor told me he wouldn’t even be able to pop the hood and look at my car for at LEAST a week. Also told me that this could be all my fault and I could have done something to damage my brand new car. I asked if I would know that I had caused this damage and he indicated “no you could have run over a small rock that blew your radiator”- I had the feeling this is what he was trying to prepare me for. Service advisor was completely unempathetic to my situation - offered no help, provided no estimate of when they could even do initial diagnostic, and told me several times this could be my fault. Ended up having my car towed to my home dealership who was able to fix in less than a day. Root cause of issue was a manufacturing miss- improper grounded hose. To date (1 month later), Corporate is refusing to reimburse my rental car even though Reno wouldn’t give me a loaner and all work was under warranty. Super disappointing experience all around. More

Professional, courteous, friendly. Location is easy to find.and drive to A pleasure to go visit. Location is easy to find.and drive to A pleasure to go visit. More

Lance is always very pleasant, informative, friendly, respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealers respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealership and trust the service I receive every time!! Thank you Lithia!!! More