Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

Sort by
March 04, 2022

Everyone is super helpful especially Lance who's been my service writer for many years. But it doesn't stop there Matt Ashton is a great leader in customer relations and has also helped me many times. It's More

by WEINTRAUB.BRUCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver
Report | Print
Mar 09, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for the kind words about Lance and Matt. We appreciate your continued business and look forward to helping you out in the future!

March 03, 2022

The service department is absolutely great. I’ve been going to them for 7 years now and only have positive things to say. By far the best service department in Reno and I’ve lived here 26 years More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Report | Print
Mar 08, 2022 -

Lithia Hyundai of Reno responded

Dan, thanks for the great review of our service department! We're so happy to hear that we've been able to provide you such great service for the last 7 years, and look forward to many more!

March 03, 2022

Was very good morning that day last helped very nice people Very happy to buy me car More

by FERMARTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
Report | Print
Mar 09, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to working with you again in the future!

March 03, 2022

Good service, especially Brett. He went out of his way to help us. Makes me want to continue doing business with Hyundai. I have 2 sonatas 2020 and 2013, 1 accent (2005) still runn More

by ivy88chs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
Report | Print
Mar 08, 2022 -

Lithia Hyundai of Reno responded

Thank you for the five-star review!

March 01, 2022

Only dealership I have ever had to leave my car overnight to get work done More

by BOSC4770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Report | Print
Mar 03, 2022 -

Lithia Hyundai of Reno responded

Hello, Thank you for your business, and for taking the time to share your comments and feelings about your experience. While I apologize for the inconvenience (especially coming to Reno from outside the area) the company policy of at least 24 hours for a diagnosis appointment exists to give the technician ample time to source problems without the pressure of knowing a customer is in the lounge wanting to leave in as little time as necessary. When it comes to delivering quality service we err on the side of customer safety, especially when it comes to a drivability issue. I listened to the call you placed when scheduling the appointment to ensure you were made aware of the policy, and it was properly explained. Obviously we would love to continue to be your servicing dealer, but if the diagnosis policy is not convenient to you, we perfectly understand. If there was anything else that contributed to the low score, please take a moment and share it with me at 775-682-5509 or lilliandavis@lithia.com. Respectfully yours, Lillian

February 28, 2022

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋ More

by montalvo80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent, Erin Snider
Report | Print
Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your continued loyalty and look forward to working you with again!

February 27, 2022

I like how whenever I have a question or I need something done on my car Tabitha makes sure I am taken care of promptly More

by SCSANDYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Report | Print
Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to hear Tabitha is always helpful when you need it! Come see us again in the future!

February 27, 2022

Yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

by N_BARELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you so much for your feedback! Until next time, enjoy the road ahead!

February 24, 2022

Service and service writers are very good at what they do. Sales are not so good More

by 72bowtie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Feb 25, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback. Come see us again in the future!

February 24, 2022

Matt Franceschini is so helpful! He really makes the experience a good one. He’s always pleasant and upbeat. More

by GRACELITTLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Feb 25, 2022 -

Lithia Hyundai of Reno responded

Hi Grace, we think its great Matt is always pleasant and helpful when you visit. Until next time, safe travels!

1
...
115
116
117
...
196