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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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July 07, 2022

Great service, I am going on a long trip and the car was checked for my safety. They were very busy but my car was completed within the time quoted More

by PRIEST194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to your next visit! Take care!

July 06, 2022

My salesman Ryan Ferris as well as my Service writer were very helpful and professional More

by Caniff333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see you received wonderful, professional service from both the sales and service department! See you next time!

July 06, 2022

This dealership has taken great care of us. They are helpful and professional! I would definitely recommend them to my friends and family! More

by TAlbarran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio Castro
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Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for trusting us to care for your vehicle! We appreciate the recommendation and look forward to seeing you again in the future!

July 06, 2022

I took my car in to get oil change and I live in Tahoe and they told me they close at 5:30 I get there before 530 and they were gone so they wanted to leave my car there for the night and I live in Tahoe More

by Forty9ers1982
Recommend Dealer
No
Employees Worked With
I don’t remember his name
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Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, I truly apologize for the level of communication you received about picking up your vehicle. I understand your frustration and how inconvenient this was for you. I would like the opportunity to speak with you and hopefully reconcile the matter. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 04, 2022

Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth ful More

by MAVERIKMAYORKAS
Recommend Dealer
No
Employees Worked With
Dylan Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazzone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Snider
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Jul 10, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about the issues your vehicle is having and I apologize for the frustration you are experiencing. I would appreciate the opportunity to learn more about what is happening and hopefully earn your trust back. At your convenience, please contact me. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

June 30, 2022

I had a problem with sense, so I inquired, but they charged me for finding the problem. More

by Jayjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't no
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Jun 30, 2022 -

Lithia Hyundai of Reno responded

Hey Jayjay, Thank you for taking the time to let us know how we're doing, we appreciate the effort. Just so that you know in the future there is a $170 diagnostic fee for sourcing problems with your vehicle. Sometimes those issues are covered under warranty and the warranty company covers that fee, and sometimes the problem is unrelated to a defect in parts and craftsmanship and the expense is incurred by the owner. That said I'm sorry you had a problem with your vehicle, but I'm glad we were able to diagnose it for you. Have a blessed day and reach out with any questions you may have. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@Lithia.com

June 30, 2022

Got me in and out in a timely manner & were very helpful and courteous period. More

by GPOPKISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini
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Jul 02, 2022 -

Lithia Hyundai of Reno responded

Our Service Staff strives to provide timely, helpful, and courteous experiences here at Lithia Hyundai of Reno. We would be delighted to assist you again!

June 28, 2022

Getting your vehicle worked on is never pleasant experience but I have to hand it to the guys at Lithia Hyundai. Especially Ryan Newton. He was truly accommodating to my schedule, responsive to my q More

by Rebecca Johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton , Matt Franceschini
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Jun 29, 2022 -

Lithia Hyundai of Reno responded

Hello Rebecca! Our Service Department is always happy to make experiences accommodating and responsive here at Lithia Hyundai of Reno. We are glad to have you as an amazing customer with us and look forward to assisting you again with your future automotive needs.

June 25, 2022

Great customer service. Kudos to Tabitha for helping me navigate my service needs. My Accent is up in years but I know it is in good hands. More

by SELFISHJUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jun 26, 2022 -

Lithia Hyundai of Reno responded

We here at Lithia Hyundai of Reno appreciate you taking the time to leave us a five-star review. Nothing makes us happier than reading you enjoyed great customer service working with our Service Team. Thank you for trusting us with your Hyundai Accent. Please let us know if we can be of further assistance.

June 25, 2022

It is a great place to take your car for servicing and for maintenance yip More

by CCKAMINSKAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2022 -

Lithia Hyundai of Reno responded

Thank you for trusting us with your vehicle. We at Lithia Hyundai of Reno appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

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