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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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July 16, 2022

The service department has improved unfriendliness and it makes the dealership A one in my opinion More

by SHARON.RENO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan in service
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Sharon, thank you for sharing your feedback. We'll see you next time!

July 15, 2022

Good car ,and customer service. Great cars and SUV love my deals will buy again Mary C Gray and Ray Martinez More

by GRAYMC42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing your positive feedback. We're pleased you received good service while visiting. See you next time!

July 15, 2022

I brought my truck here for work, they left it there for 3 days didn't do anything to it, not even move it. Drained both of my batteries, then lied to me and said that my truck had 14 codes come up, so I sh More

by Jeffx3383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about the issues your truck was having and for the level of communication you received during the diagnosis. I would like the opportunity to address these concerns and hopefully earn back your trust in us. Please contact me at your soonest, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 14, 2022

Very friendly and knowledgeable. Staff is very attentive, respectful of your time and gets you taken care of quickly. More

by KORI.MCDUFFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Kori, we appreciate your awesome review about our team being friendly, attentive and respectful during your visit. We look forward to your next one!

July 14, 2022

Great service and responsive to questions. Helped make informed decisions. Felt confident in work completed. More

by AWEBB7037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received great service during your experience. We look forward to working with you again in the future!

July 14, 2022

Efficient, friendly and quick. Only complaint is oil put in my car was not what manufacturer says to use, so found that to be a bit unsettling and the reason I didn’t give a 5 star More

by SHAUNNA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Shaunna, it's wonderful to see you received efficient, friendly and quick service during your visit. However, I would like to address your concerns about the oil. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 14, 2022

Quick easy and always on top of things, I get great customer service. I’m told if something is wearing out and should be replaced. More

by CLAUDIA.SELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Tabatha Culver
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Claudia, we're pleased to see you had a quick and easy experience! See you next time!

July 11, 2022

I'll never come back to do business with you, once you fix my camera More

by BBRRIIAANNRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ashton
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it’s unfortunate to see you are not satisfied with an experience. I would like the opportunity to learn more about what happened. Please contact me at your soonest, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 10, 2022

Are use the dealership because I am very impressed with the service department Lance Smith who works in the service department is very knowledgeable helpful kind and honest More

by SWEETLISA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback and look forward to your next visit!

July 08, 2022

Matt was very accommodating in scheduling an appointment weeks earlier than I was able to do online. The mechanic neglected to reset my next service mileage so that keeps popping up. More

by AVONLADY29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see Matt was accommodating with scheduling your appointment. I apologize for the inconvenience of the reset. Feel free to contact me and we can discuss this in more detail, thank you! Andrea McGiffin 775-682-3368 Customer Relations Manager

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