Lithia Hyundai of Reno - Service Center

Great service and staff. Well taken care of. Everything was done in a timely manner. The staff is great to work with. Will use them for future maintenance needs. Well taken care of. Everything was done in a timely manner. The staff is great to work with. Will use them for future maintenance needs. More

Oil change, ask condition or car. The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and wel The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and well maintained. More

Fast and efficient I came in for a recall software update that was scheduled for 1 hour. The total time from check in to walking out the door was less then 40 minutes. I came in for a recall software update that was scheduled for 1 hour. The total time from check in to walking out the door was less then 40 minutes. Can't beat that! More

Excellent service Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements More

car check up we always receive really great service every time we come in to get our car its check up. thank you for taking such good care of us we always receive really great service every time we come in to get our car its check up. thank you for taking such good care of us More

Bad experience Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai San Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com More

Lance Smith of Lithia Hyundai is awesome to work, and his two colleagues were also professional. I appreciated Lance's postive attitude, competency, and honesty. In addition, the mechanic's work was done i two colleagues were also professional. I appreciated Lance's postive attitude, competency, and honesty. In addition, the mechanic's work was done in a most timely fashion and my vehicle was returned clean. Please know that I will definitely return to Lance & Lithia Hyundai. I do love my Korea-manufactured 4-wheel drive vehicle. Thanks, Lance, for taking such good, no great!, of my vehicle & me! More

They are very dis-honest and do not do quality work. Their customer service is horrible. They are rude and un-helpful. We had a dead battery and had our car towed ther to have them re-place the batter Their customer service is horrible. They are rude and un-helpful. We had a dead battery and had our car towed ther to have them re-place the battery. Tehy proceeded to tear the car apart and run a complete diagnostic because they didn't think it was the battery. After a day of looking at it they figured out it was the battery but then charged us $97.00 for a diagnostic. Now they tell us the battery somehow damaged the cars engine and it needs $850.00 worth of work to run correctly. They sat the three times I tried to start the car with a dead battery caused it to flood the engine and gum up the spark plugs. More