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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,955 Reviews

1,955 Reviews of Lithia Hyundai of Reno - Service Center

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August 07, 2022

Nothing much to say ;just that Everyone is very polite and that as soon as you get in their there for your needs. More

by ALONSOROMERO123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 09, 2022 -

Lithia Hyundai of Reno responded

All of us are delighted to learn that you had an overall great experience at Lithia Hyundai of Reno. We very much appreciate you submitting this sincere feedback. We are here and ready to help with any of your future vehicle needs.

August 07, 2022

The Service Department is very efficient and their customer service is really appreciated. The wait times are not bad also. More

by TRUDEC65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Matt Franceschini
Aug 09, 2022 -

Lithia Hyundai of Reno responded

We couldn't be happier to read that our Service Team provided you with a quality experience. Thank you for your positive feedback and for choosing Lithia Hyundai of Reno for your automotive needs.

August 07, 2022

Always takes car of me and my vehicle! Great staff always helpful and knowledgeable about my car! More

by Jerm_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Aug 09, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking a moment to type up your fantastic feedback here on DealerRater. We're elated to see that we always provide you with a helpful and knowledgeable interaction during your visit to Lithia Hyundai of Reno. We are grateful to have your business. We look forward to assisting you with your future auto-related needs.

August 06, 2022

Everyone was kind and courteous, helpful with questions, but several I had were never addressed, though they can wait until my next service. More

by FLOATINGISLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
Aug 08, 2022 -

Lithia Hyundai of Reno responded

Thank you for your feedback regarding your servicing visit with us. Our Service Team takes pride in being courteous and helpful. Please do not hesitate to reach out to Lithia Hyundai of Reno with any questions or future automotive needs.

August 06, 2022

Appreciate the fact that I was able to get in and have my issue resolved. The staff was very friendly. More

by LS-HYUNDAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 08, 2022 -

Lithia Hyundai of Reno responded

Our Service Staff are glad to have promptly assisted you with your automotive needs. Lithia Hyundai of Reno would be delighted to provide you with more friendly interactions.

July 31, 2022

Well the service dept was very courteous and serviced my vehicle quickly. Now for the bad, they are trying to charge us for service we already paid for my contract says I paid for all regular service i More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Aug 02, 2022 -

Lithia Hyundai of Reno responded

Hello Mike, Thank you for taking the time to share your experience. I’m glad to hear the team got you in and out in a timely manner and were courteous. But I’m sorry to hear about the confusion regarding the charges and the Complimentary Maintenance Program. I show two possible Mike’s on the 29th of June, so if you can help me with a call back I would love to explore what happened and figure out who we need to get trained-up so we can avoid this in the future. My direct line is 775-682-3352, and if email is easier I can be reached at SRobert@lithia.com. Thanks again for the opportunity to serve you, and the heads-up on your experience. Scott Robert 775-682-3368 Customer Relations Manager

July 31, 2022

Available, professional, knowledgable, friendly, helpful, accommodating, fast, efficient, excellent service department, clean and well kept. More

by EMERALDEYES5686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 01, 2022 -

Lithia Hyundai of Reno responded

We are proud to read that you had such a great experience with our Service Department here at Lithia Hyundai of Reno. Thank you for taking the time to let us know. We're always happy to be of service to you.

July 31, 2022

They went out of there way to get the part I need for my repair and I didn't even buy the car there, but I will next time. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Matt Franceschini, Tabatha Culver
Aug 01, 2022 -

Lithia Hyundai of Reno responded

Hi Mike. Thank you for sharing your positive feedback and giving us 5-stars here at Lithia Hyundai of Reno. We're thrilled to know that we took great care of your vehicle.

July 30, 2022

Tabatha was very helpful and took care of everything I needed. She’s an asset to Hyndia. More

by HAIRGODDESSDORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to recognize the team here at Lithia Hyundai of Reno. It is nice to know that you had a helpful interaction with us.

July 29, 2022

The service advisors provide excellent service they're professional and meet all the needs I put to them very quickly and efficiently! More

by reno george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Jul 30, 2022 -

Lithia Hyundai of Reno responded

Reno, thank you for taking the time to leave us a five-star review. Our Service Team always strives for a high level of customer satisfaction. If we can be of any future assistance, please don't hesitate to contact us at Lithia Hyundai of Reno.

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