Lithia Hyundai of Reno - Service Center

The service manager we had was very helpful as we were from out of state. She took really good care of us. from out of state. She took really good care of us. More

Amazing service. Gets the cars in and out on time according to the schedule they give you. You can sense the care that is given there. Gets the cars in and out on time according to the schedule they give you. You can sense the care that is given there. More

I find the service techs to ve pleasant to deal with and very accommodating for their customers. very accommodating for their customers. More

attentive , curtious , friendly , took us where we wanted to go and picked us up were considert to go and picked us up were considert More

We told them what we thought was wrong with our car and didn’t look into it. didn’t look into it. More

We've uses this service e center many times and always come back, but the communication this time was very poor. I was always having to call to get an update. Because I hadn't heard from them in the time come back, but the communication this time was very poor. I was always having to call to get an update. Because I hadn't heard from them in the time frame they said I would. This is out of the ordinary though. More

I gave them 3 stars because they replaced my engine, which died while I was there on vacation. They lose 1 star because their communication skills are severely lacking. They lose another star for ignor which died while I was there on vacation. They lose 1 star because their communication skills are severely lacking. They lose another star for ignoring my calls. Neither the service rep or his boss will return my calls and texts. More

Tabitha was great. Checking in was easy and my car was fine with n time. Very easy process. Checking in was easy and my car was fine with n time. Very easy process. More

I've been going to get my Hyundai serviced here for two years and I've never had a bad experience until today. At first, I was seen by Matt Franceschini who was the most honest and caring service advisor I years and I've never had a bad experience until today. At first, I was seen by Matt Franceschini who was the most honest and caring service advisor I've ever met. I could trust my car with him and not worry about it at all. But recently, I started getting assigned to a new service advisor and the first few visits went great. But today, I went in for a regular oil change at around 11:40 AM. I was waiting there until 3:20 PM with still no word about my car. I would see multiple groups of people that would get here after me get their cars and leave, some of them were given their keys back by the same service advisor that helped me out. Of course, I never wanted to be pushy but enough was enough so I went up to the desk. When the service advisor saw me, he didn't say a word to me but grabbed my keys out of nowhere and sat down, which made me wonder just how long my car was ready for. Maybe he called me and I didn't hear, but he didn't mention any of that. The first thing he said was about how poorly my car was running and just how much more services it needed. Not only that but another service advisor who I've never met chimed in and said, "when I drove your car in I could tell how many things were wrong with it". That is the last thing I wanted to hear after waiting 4 hours for a $50 oil change. I do want to note that the rest of the staff was amazing, as I had countless employees come up to me and ask if I needed water or any snacks, and I also want to recognize Matt Franceschini, as he is truly the only service advisor that I've seen genuinely care about things other than money. This new gentleman and the other female service advisor has left me with such a bad taste in my mouth that I would never take my business here nor would I ever recommend this dealership or any associated dealerships. More

Service center is amazing and very helpful. They are always will to go the extra mile to help. They are always will to go the extra mile to help. More