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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,819 Reviews

1,819 Reviews of Lithia Hyundai of Reno - Service Center

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March 25, 2022

This is the third automobile I have purchased from this dealer. They are easy to work with and have always treated me fairly. I love the service department. Matt is wonderful. He lets me know what I need More

by SHERIJOHNSON4600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Sheri, we think Matt is wonderful too! We appreciate your continued loyalty and look forward to seeing you again! Take care!

March 24, 2022

Good service -Thank you Good knowledgeable experienced mechanics From the manufacturer of car and wrenching experienced riputicios. More

by gpaw2001a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received good service during your recent visit. Come see us again in the future!

March 24, 2022

Knowledgeable like the others in service dept plus very good mechanics in the shop. Parts are "very expensive " Tabatha experiance over time working at Hyundia dealer shows professionalism : ) . More

by gpaw2001a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to seeing you again!

March 24, 2022

Great service Department Everyone is always willing to help great teamwork they always do what I asked them to get done More

by RSTOYS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see our service department provided you with great service during your visit. Come see us again in the future!

March 24, 2022

Good service friendly salesmen fairly priced cars this was our 2 nd purchase and we were very pleased with the easy completion of the paper work and the follow up after purchas More

by bettybooptexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received good service during your car buying experience. We'll see you next time!

March 20, 2022

Always very accommodating and personable. Appreciate that they don't try to sell me anything extra. More

by KDELA_VEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback about our team always being very accommodating and personable during your visits. Until next time, enjoy the road ahead!

March 18, 2022

My wife brought her Tuscon in for an oil change and was treated so poorly and then refused service by Matt Franceschini who told her "he wasn't going to work with her" after all she wanted to do was get c More

by Maurice.herbst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Maurice, I regret to learn about the level of customer service you and wife received while visiting us. This does not reflect the outstanding customer service we strive to deliver and I apologize we fell short of that. Please contact me so I can learn more about your experience. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

March 18, 2022

They have gone over and Beyond as much as they can for me even after problems have existed. Tabatha in servive is 10000% the greatest More

by KMULLEN23311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio, Garrett Clunie, Tabatha Culver
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see Tabatha and our team went above and beyond during your visit. See you next time!

March 18, 2022

Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a po More

by bettybooptexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Robinson
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback about your car buying experience and our team looks forward to working with you again!

March 17, 2022

Had a new vehicle that was a bit over the one-year timeframe but I only had 1000 miles and I went in with a flat tire and they would not honor the warranty but rather wanted me to pay $200 for a new t More

by C.S.
Recommend Dealer
No
Employees Worked With
Don’t remember but I’m sure you can look it up
Mar 25, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about your frustration regarding the expiration of the one-year warranty. I would like the opportunity to speak with you about your experience in more detail. Please contact me at your convenience. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

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