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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,954 Reviews

1,954 Reviews of Lithia Hyundai of Reno - Service Center

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April 25, 2025

Mechanic left greasy hand prints on my car twice. Not happy. Service dept was great. You need to have a talk with the mechanics about caring about the customers cars. More

by hockerwalker
Recommend Dealer
No
April 25, 2025

Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. More

by DEEDRA25
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
April 24, 2025

Salesperson said I would get the NCAS charging adapter for free but Hyundai is now saying i need to pay for it. More

by RICHARD.HARRISON
Recommend Dealer
No
Employees Worked With
Dan Dunham
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Courteous, efficient service It's easy to book appointments at Lithia, & every time I've had my car serviced there, I've been pleased. More

by Sally2014macbookpro
Recommend Dealer
Yes
Employees Worked With
Jake(?)
Apr 25, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has consistently provided courteous and efficient service for you. Thank you for choosing us, and we look forward to assisting with your future appointments!

April 21, 2025

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Richvandine, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno feels like family and provides top-notch service. We look forward to serving you again in the future!

April 21, 2025

They were very nice and quick. I’m a little confused though because I was supposed to get something done where the key starts the car for the recall and not the stick but I got the More

by Sslazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear that our team was nice and quick, and it's great news about the better insurance rate. If there's anything else we can assist with regarding the recall, please feel free to reach out!

April 20, 2025

Poor communication and no loaner car available when they keep your car for two weeks. More

by M.KAYLA27
Recommend Dealer
No
Employees Worked With
Lance Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Apr 22, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your concerns. Your patience was much appreciated as we attended to your vehicle. If you are still seeking assistance, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 18, 2025

All the employees involved were very nice and professional. I bought out of state and all questions were answered. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for the feedback! We're delighted to hear that our team at Lithia Hyundai of Reno provided a professional and helpful experience, even from out of state. Safe travels with your new vehicle!

April 18, 2025

I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lanc More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

April 17, 2025

They served me excellently, very kindly, and gave me very clear and precise information!! A quick process and to my liking!! More

by SINDYSALGADO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had an excellent experience with our team at Lithia Hyundai of Reno! It's great to know the process was quick and met your expectations. Thank you for choosing us!

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