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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.4
3,674 Reviews
Lithia Hyundai of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. Lithia Hyundai of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville, Sun Valley, and Dayton Nevada, features a wide selection of new Hyundai and used Hyundai cars, trucks and SUVs. Our inventory includes new models such as: The newly redesigned 2020 Hyundai Accent and Accent Hatchback. The all-new 2020 Hyundai Sonata. The new body style Veloster and Veloster N. The redesigned 2020 Elantra and Elantra GT Hatchback. The new 2020 Santa Fe. The incomparable 2020 Tucson. The all new full-size third row Hyundai Palisade. The new compact SUV 2020 Hyundai Kona And an all new 2020 Hyundai Venue.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,674 reviews

January 30, 2023

Helpful, friendly and quick service. It’s nice to have a dealership I can trust. More

by kathyreinold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

We're lucky to have you in the Lithia Hyundai of Reno family, Kathy! Thanks for the wonderful review!

Helpful
January 30, 2023

The General manager,Dillon, financial manager Bryan, salesman Paydon, and service managers Jeremy and Ryan all provide exceptional customer service care 👏🏽 More

by MICHAEL_GOODWIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

We truly appreciate that, Michael! Thanks for taking the time to shoutout our team at Lithia Hyundai of Reno. Let us know if you need anything else!

Helpful
January 29, 2023

To repair an older Santa Fe, your pricing on parts are extremely high. Why is it you can go online and find them cheaper meaning genuine hyandaui parts? Looks like you are taking advantage of the customer More

by Depaul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hello, to ensure we are competitively priced in the Reno market, we subscribe to a service that shops us against our competitors for not only parts pricing, but also service labor rates. If you’re shopping the digital marketplace where large-scale dealers/parts warehouses ship directly to the customer, we can’t compete with that model, nor can most brick and mortar full-service franchised dealerships in Reno. That said, if a part is ever defective out of the box, it is a lot easier to hold us accountable than it would be an online parts warehouse. Thank you for giving us an opportunity to explain and feel free to reach out if you have any further questions. Andrea McGiffin 775-682-3368 Customer Relations Manager

Helpful
January 29, 2023

The service department has horrible communication. They basically called me a liar and didn't believe me. There advisor are rude. More

by jaysonwhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
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Jan 31, 2023 -

Lithia Hyundai of Reno responded

Hi Jayson, please accept our humble apology for your less-than-stellar experience in the service department. I reached out by phone to apologize but didn’t get you, hopefully I hear back from you soon. This experience is not representative of our high standards of customer service and I would like to know more so we can share a teachable moment in our next meeting. Please give me a call at the number below when convenient, thank you. Scott Robert 775-682-3352 Customer Relations Manager

Helpful
January 28, 2023

They were way more helpful than van nuys keys Hyundai and hundai America but was a little bit disappointed in the lack of tools to diagnose and repair, the vehicle was there a while and when we finally got i More

by Aerwin1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thank you for the valuable feedback. We'll pass this along and work to make your next experience even better. Safe travels!

Helpful
January 28, 2023

Quick and easy, but wish they would clean your car when you services it. Other brands do that and it makes a customer more satisfied. More

by Andreakramis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars and the valuable feedback. We'll be sure to pass this along. Safe travels from Lithia Hyundai of Reno!

Helpful
January 28, 2023

This is our third Hyundai. Since the Covid the service department seems different. It seems to be not as busy as before. Can’t quite put my finger on it. Service was fast as More

by RICHELLIOTT0854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! We're always happy to make your service quick and easy at Lithia Hyundai of Reno. See you next time!

Helpful
January 28, 2023

Very friendly you can watch TV while you’re waiting. It’s very comfortable there. More

by XENA501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini, Tabatha Culver
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

Making sure our customers are comfortable is a priority for us at Lithia Hyundai of Reno. Thanks for sharing your wonderful feedback, Xena!

Helpful
January 28, 2023

I had a great experience at Lithia with all the salesman Especially Desmond and Ryan, who went above and beyond. More

by DanBaker2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Carolino, Ryan "RJ" Bush, Erick Campbell
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for sharing your experience at Lithia Hyundai of Reno with us, Dan!

Helpful
January 27, 2023

They were all nice and helped me with what I needed I didn’t get the car I wanted because I could not afford it but I did get a car that I’m starting to love More

by DUSKYALEX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from sales , Darren Toomer
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Jan 30, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to work with you! Thanks for the kind words and we're so glad to hear you're enjoying your car. Please don't hesitate to reach out to us at Lithia Hyundai of Reno if you need anything else!

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