Lithia Hyundai of Reno

I showed up for my 2pm appointment for an oil change and no one said a word to me for 10 mins. I finally Had to speak up and I asked if I was In the right area. They said yes and then that was it. Finally a no one said a word to me for 10 mins. I finally Had to speak up and I asked if I was In the right area. They said yes and then that was it. Finally another person came and took my keys and said asked if I had a ride because my appointment would take 3-4 hours. I didn’t have a ride and had to find one. It was the most irritating experience. The only time they were nice and helpful was when I bought my car because they just want to “earn your business”. More

Appointment and times for oil change, inspection is terrible. Been trying to be loyal to Lithia, but why do business with dealer and inconvenience of drop off, ride to work ride back, 3 -4 hrs wait whe terrible. Been trying to be loyal to Lithia, but why do business with dealer and inconvenience of drop off, ride to work ride back, 3 -4 hrs wait when can take to jot her places and have done in 30 mins More

I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. all of our car care needs. They take great care of us and our car. Its always a positive experience. More

He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it covered by Hyundai. He went above and beyond excellent service. More

Everything went fairly smooth. I am still waiting for a radio to be replaced that didn't work when I purchased the vehicle. The only criticism I have was with the Man that set up I am still waiting for a radio to be replaced that didn't work when I purchased the vehicle. The only criticism I have was with the Man that set up the deal. Ryan I believe his name was. Trying to convince me to take a car payment I couldn't afford he suggested I get an Uber or Lyft job to finance it. Very unprofessional! Other than that Matt,Tony were very professional all the way through the process. More

Clean dealership and a terrific staff. Only negative is you need more help answering phones. Only negative is you need more help answering phones. More

I already wrote this before so blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

Dan was very easy to deal with while I was purchasing my vehicle at Lithia vehicle at Lithia More

Worst car buy experience with no truthful loan agreement. No one available after deal Please do not respond No one available after deal Please do not respond More

The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to get a loaner car when my car was being worked on for two weeks. More