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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.6
5,296 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,296 reviews

October 24, 2026

Always friendly and knowledgeable of my needs. Quality of work is always great. Nice waiting room More

by MICHAELLEONHARD
Recommend Dealer
Yes
Employees Worked With
Lance
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Oct 26, 2026 -

Lithia Hyundai of Reno responded

Michael, thank you for your five-star review! We're happy to hear the team is always friendly, knowledgeable about your needs, and consistently provides great quality work, and that you enjoy the waiting room at Lithia Hyundai of Reno. We look forward to welcoming you back for your future service needs.

October 24, 2026

Awesome Attended to accommodate me in the best way that they could t To make things happen More

by BRYANTDARRIN25
Recommend Dealer
Yes
Employees Worked With
Alex Moreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Moreau
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Oct 26, 2026 -

Lithia Hyundai of Reno responded

Thank you for your five-star review! We're happy to hear the team worked hard to accommodate you and make things happen in the best way possible at Lithia Hyundai of Reno. We look forward to welcoming you back in the future if you ever need anything.

October 24, 2026

Car wasn't inspected until I bought it 2 things got fixed, I did not get the stuff I'm supposed to get as stated on the window sticker, real disappointed in Hyundai I'm a 2nd time buyer not a good expe More

by 1gecko5150
Recommend Dealer
No
Employees Worked With
Alex
Print
Oct 24, 2026 -

1gecko5150 responded

I would go elsewhere

Oct 26, 2026 -

Lithia Hyundai of Reno responded

Denise, Thank you for taking the time to speak with me by phone. As I shared during our conversation, I’m sorry for the disappointing experience you had. I also saw your additional comments about items listed on the window sticker that you haven’t received, and I’d like to understand exactly which items are missing so I can review the vehicle records and look into your concerns. I’ll reach out again to discuss those details. I appreciate the opportunity to follow up and work toward addressing anything that remains unresolved. Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

October 24, 2026

My problem is a know issue with this year and model. They couldn't replicate it and did nothing. I'm disappointed they couldn't contact Hyundai directly to resolve the issue permanently. They are also h More

by Ralph M
Recommend Dealer
No
Print
Oct 26, 2026 -

Lithia Hyundai of Reno responded

Ralph, We understand how frustrating an intermittent problem can be, especially when you’re looking for a lasting solution. During your visit, our team was unable to duplicate the concern. The technician with 27 years of dedicated Hyundai experience verified there were no warning lights on, scanned the vehicles stored database for codes, found no record of an event stored, checked the Hyundai national database for a technical service bulletin or software update, and found none available. The tech then test drove your vehicle and was unable to duplicate your concern. After additional visual and technical inspections, the vehicle was found to be performing as designed. Reports of similar issues in the same year and model can help guide diagnosis, but a warranty repair requires diagnostic findings that support the repair on your specific vehicle. Unfortunately, simply contacting Hyundai does not replace that diagnostic process. If you can capture a video safely or note the conditions when the issue occurs, those details can help our technicians narrow down the cause and determine the appropriate next steps. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at 775-682-3352 or SRobert@Litiha.com. Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

October 24, 2026

I bought a 2025 Kona electric I had bald front tires at 7,000 miles. Whoever heard of tires only lasting for $7,000 MI. No warranty for the tires for me. I'm expected to go by new tires at 7,000 miles. Thi More

by ALLEN89506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 27, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience. Having concerns about tire wear this early in your ownership is understandably frustrating, and we’re sorry to hear how much this has affected your overall impression of the vehicle. I’d like the opportunity to speak with you personally, take a closer look at the situation, and address any questions you have. Please reach out to me directly when you have a moment. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

October 22, 2026

Clean, friendly, professional I was able to get Service quickly very knowledgeable service person easy financing appointment very professional More

by boyce.kathy
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
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Oct 22, 2026 -

Lithia Hyundai of Reno responded

Thank you for the feedback! We're glad you had a smooth and professional experience at Lithia Hyundai of Reno. We appreciate your business!

October 21, 2026

Easy and quick, Holly Jensen was very Helpful and did an Amazing job Thanks Holly! More

by DPOPE5150
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
Print
Oct 22, 2026 -

Lithia Hyundai of Reno responded

Thank you for your five-star review! We're happy to hear Holly made the process easy and quick while providing such helpful service at Lithia Hyundai of Reno. We look forward to welcoming you back in the future if you ever need anything.

October 19, 2026

Amiable, knowledgeable, and patient. Dan and Cesar were charismatic, knowledgeable, and found me a great deal on a certified pre-owned car. More

by AJWISE
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Rogers
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Oct 20, 2026 -

Lithia Hyundai of Reno responded

We're glad to hear Dan and Cesar made your car buying experience smooth and enjoyable at Lithia Hyundai of Reno. Safe travels in your new ride, and be sure to visit us again for any of your automotive needs in the future!

October 19, 2026

Excellent on time service as requested I think Lance is a excellent service representative Nice job More

by gener1
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Print
Oct 20, 2026 -

Lithia Hyundai of Reno responded

It’s great to hear you had such a positive experience With Lance and the Lithia Hyundai of Reno team! We’re grateful for the opportunity to take care of you and appreciate you recognizing the effort our team puts into making each visit a good one.

October 19, 2026

Excellent on time service as requested I think Lance is a excellent service representative Nice job More

by gener1
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Print
Oct 20, 2026 -

Lithia Hyundai of Reno responded

Thanks for trusting our team with your vehicle! We want our customers to have confidence in us and in their ride after their service. Stop by Lithia Hyundai of Reno again soon!

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