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Lithia Hyundai of Reno
Reno, NV
3,993 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,993 reviews
June 10, 2011
This dealership has an incredibly courteous customer service staff, with affordable stock. I have purchased over four vehicles from this dealership. The sales staff is amazing. Our sales associated Pete service staff, with affordable stock. I have purchased over four vehicles from this dealership. The sales staff is amazing. Our sales associated Pete Montalvo is the most reliable sales associate we have ever had the pleasure of working with. He treats every customer as if they were family, not your stereotypical sales person, each and every time going above and beyond. We regularly have our vehicle serviced in their service center. With such an amazing staff I will never buy a car anywhere else. Liked: More
by sam2980
Employees Worked With
Pete Montalvo, Pete Montalvo
March 18, 2011
I WENT TO TRADE-IN MY VEHICLE FOR A USED VEHICLE THAT I HAD SEEN ON LINE, THE SALES GUY WAS REALLY NICE AND EVERYONE WAS NICE WHEN I SAT THEIR FOR 4 HOURS DOING THE PAPERWORK. THE VEHICLE WAS SUPPOSED TO B HAD SEEN ON LINE, THE SALES GUY WAS REALLY NICE AND EVERYONE WAS NICE WHEN I SAT THEIR FOR 4 HOURS DOING THE PAPERWORK. THE VEHICLE WAS SUPPOSED TO BE SHIPPED FROM A DIFFERENT STATE, I WAS TOLD IT WOULD TAKE ABOUT 3-5 DAYS FOR THE VEHICLE TO ARRIVE. AFTER 2 DAYS I CALLED THE DEALERSHIP TO ASK ABOUT THE VEHICLE AND ABOUT GETTING MY VEHICLE PAID OFF I WAS TRANSFERRED AROUND AND KEPT GETTING A DIFFERENT ANSWER FROM EVERYONE AND THEY WERE ALL RUDE. MY HUSBAND WENT DOWN TO THE DEALERSHIP TO SEE WHAT WAS GOING ON AND WAS TOLD BY A MANAGER (TONY) THAT THE VEHICLE WAS ON ITS WAY AND THAT WE SHOULD BE GETTING IT IN 2 DAYS AND ALSO THAT THEY WERE WORKING ON THE FINANCING.... 5 DAYS LATER NO CAR NO VEHICLE PAID OFF BUT THEY CASHED ONE OF MY $500.00 CHECK THAT I HAD LEFT FOR DOWN PAYMENT. 2 DAYS LATER I WAS TOLD BY WES THAT THEY HAD NEVER ORDER THE VEHICLE TO GET SHIPPED AND THAT THEY COULDN'T DO THE DEAL.... I TOLD WES I NEEDED MY MONEY BACK. IT TOOK THEM 3 DAYS AND SOME ARGUING TO GET IT BACK, I WAS TOLD TO GO IN AT NOON FOR MY CHECK I SHOWED UP AT 3 PM AND THEY STILL DIDN'T HAVE MY CHECK TONY ANOTHER MANAGER TOLD ME THAT I NEEDED TO WAIT AN HOUR OR MORE TO SEE IF HE CAN GET IT DONE AFTER ALMOST 2 HOURS I GOT MY MONEY BACK. 1 MONTH LATER THE SECOND CHECK OF $500.00 FOR DOWN PAYMENT THAT I HAD GIVEN THEM AND WAS TOLD THAT IT WOULD GET SHREDDED ALONG WITH ALL THE DOCUMENTS WAS CASHED BY THEM. I CALLED THEM VERY UPSET TO SEE WHY THEY HAD DONE IT AND ALL THEY SAID WAS "OH IT WAS A MISTAKE" I ASKED TO GO DOWN TO THE DEALERSHIP TO GET MY MONEY BACK AND WAS TOLD I HAD TO WAIT TILL THE NEXT DAY TO SEE IF THEY HAD ANY RECORD OF IT, DYLAN KEPT HANGING UP ON ME BECAUSE I WAS SUPPOSEDLY RUDE TO HIM BECAUSE I TOLD HIM WHAT HAD HAPPENED THE TIME BEFORE. I KEPT CALLING HIM TO LET HIM KNOW THAT I WAS GOING TO SHOW UP AT THE DEALERSHIP THE NEXT DAY AT 8:30 AM FOR MY CHECK AND HE SAID THAT HE WOULD HAVE ME ARRESTED IF I WOULD SHOW UP BUT THEY ARE THE ONES THAT TOOK MY MONEY AND COULDN'T EVEN GET IT BACK TO ME WHEN I REQUESTED MY OWN MONEY. THIS DEALERSHIP IS UNPROFESSIONAL AND EXTREMELY RUDE TO PEOPLE. I WOULD NEVER RECOMMEND ANYONE TO PURCHASE A VEHICLE FROM THEM!!!! More
by liz06
Employees Worked With
DYLAN, WES, TONY
January 05, 2006
They are very dis-honest and do not do quality work. Their customer service is horrible. They are rude and un-helpful. We had a dead battery and had our car towed ther to have them re-place the batter Their customer service is horrible. They are rude and un-helpful. We had a dead battery and had our car towed ther to have them re-place the battery. Tehy proceeded to tear the car apart and run a complete diagnostic because they didn't think it was the battery. After a day of looking at it they figured out it was the battery but then charged us $97.00 for a diagnostic. Now they tell us the battery somehow damaged the cars engine and it needs $850.00 worth of work to run correctly. They sat the three times I tried to start the car with a dead battery caused it to flood the engine and gum up the spark plugs. More
by taca9799
Employees Worked With
Service Department
