Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
3,765 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,765 reviews
June 02, 2012
I came in with my wife with a used car in mind. Was met by Deborah Espinosa and from the start was very polite, courteous, and knowledgeable. After the test drive we went right to business . The only p by Deborah Espinosa and from the start was very polite, courteous, and knowledgeable. After the test drive we went right to business . The only part that was not to my liking was dealing with the sales manager who came to the table with several offers. I know that is what they do, but it is the only frustrating part of the whole ordeal. I recommend that if you go to Hyundai that you go in and ask for Deborah who was wonderful lady to work with. I must say in my numerous years of automobile. buying history I had never worked with or bought from a woman sales person but find it more pleasant and less pressure. My wife and I want to thank you Deborah for a pleasant experience. More
by golf lover
June 01, 2012
Thank you so much Deborah Espinosa for you great customer service and valued time towards my new purchase. Deborah and fellow colleagues at Lithia Hyundai of Reno where very helpful in this whole process. I service and valued time towards my new purchase. Deborah and fellow colleagues at Lithia Hyundai of Reno where very helpful in this whole process. I am now a proud owner of a Brand new Hyundai Volester. Team was very customer-centric and will recommend to others in need a a car! Thank you so Much! More
by JenWrd
May 31, 2012
We felt good about this dealeship. They were not pushy. They answered all of our questions. They were patient with us. they gave us enogh time to think and decide. They answered all of our questions. They were patient with us. they gave us enogh time to think and decide. More
by pouneh_sh
Employees Worked With
Fetu, Pete Montalvo
March 28, 2012
I rate this dealership because of my personal experience at that store. The salesman folded the contract hiding the statement on top that says "Contract subject to truth in lending laws" Then told me the f at that store. The salesman folded the contract hiding the statement on top that says "Contract subject to truth in lending laws" Then told me the figure on line 1 was an internal audit number and I should only look at the figure on line 12 as all other numbers are internal audit numbers and he had to write the contact this way because his company was based in Washington State and that's how we do our contracts. Well after getting home, 56 miles away I unfolded the contract only to find many lies. Lied about the price! It was not an internal audit number, it was 1,000.00 over the price listed on the web site. The salesman also told me he gave me $1,000 for my 2001 vehicle. When I got home I found the truth. He charged me 1,000.00 over listed price and only gave me 500 for my old vehicle.. Why not be truthfull and just write it up as stated. I think all people looking for a vehicle in Reno NV check-out what the B.B.B. has to say about this dealership. More
by rookie56
Employees Worked With
Nawazz Khan
March 26, 2012
Deborah Espinosa was very helpful when we came in to look for a vehicle that was in our price range. She stayed with us throughout the whole time our car was getting detailed and made sure we had everything for a vehicle that was in our price range. She stayed with us throughout the whole time our car was getting detailed and made sure we had everything we needed to be on our way! More
by jkspoiled
March 26, 2012
Everyone was so nice , I was in a hurry to buy and they had all the paper work ready for me when I got to the dealership. Their finance got me approved for a great vehicle at a an unbeatable price! had all the paper work ready for me when I got to the dealership. Their finance got me approved for a great vehicle at a an unbeatable price! More
by samhardy
March 20, 2012
Worst experience I had they took my money and ran cars break down within thirty days worse company Ever don't go here if you want to be ripped off Tyler will sell you lies there honor no deals they make break down within thirty days worse company Ever don't go here if you want to be ripped off Tyler will sell you lies there honor no deals they make And then blame the customer as it being there fault ans they treat u like dirt More
by wyntwrs25
Employees Worked With
tyler boazt
February 15, 2012
Monique Graham, Damon Earl and Tom Cheers were all professional, pleasant to deal with and friendly. My experiance with this team of people was the best experience I have had ever.. with any car deale professional, pleasant to deal with and friendly. My experiance with this team of people was the best experience I have had ever.. with any car dealership. My heart felts thanks goes out to all of them. More
by BeachNut
Employees Worked With
Monique Graham, Damon Earl, Tom Cheers
February 13, 2012
Richard went out of his way to provide comparisons of different Sonata vehicles, providing great technical information on how various features work. This greatly helped my wife and I to come to a decisi different Sonata vehicles, providing great technical information on how various features work. This greatly helped my wife and I to come to a decision on what to buy. All this he did without imposing any pressure to buy prematurely and making the overall experience pleasureable. More
by RobertHurd
Employees Worked With
Richard Dvorak, Richard Dvorak
