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Lithia Hyundai of Reno
Reno, NV
3,921 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,921 reviews
April 07, 2024
Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five while others agree with Manuel at 5000 miles. This is my second car I’ve bought from here, And it will be my last exclamation☹️ More
by Ampitup
Verified Customer
April 07, 2024
Lance is very helpful, makes you feel important and a valued customer. I always have a positive experience at Lithia Hyundai dealership. valued customer. I always have a positive experience at Lithia Hyundai dealership. More
by APRILITE29
April 07, 2024
Lithia Hyundai always takes care of my vehicle needs promptly and the staff is great to work with. promptly and the staff is great to work with. More
by Laura C
April 06, 2024
Very poor customer service. When you have a safety problem and no appointment it’s 5 days before they can get to you. No loaner either. Brought 4 cars from dealership in 10 year When you have a safety problem and no appointment it’s 5 days before they can get to you. No loaner either. Brought 4 cars from dealership in 10 years. Will not do business again. Will tell friends about negative experience with this dealership. More
by BILL_CISNEROS
Employees Worked With
Matt Franceschini
April 05, 2024
I would give them zero stars if I could. They had my car in their shop for 3 months, barely kept in contact with me (I had to reach out to them and they took several days to respond) and my They had my car in their shop for 3 months, barely kept in contact with me (I had to reach out to them and they took several days to respond) and my car came back damaged. They said because I didn't take picture before I'm SOL and won't look at camera footage. I've bought 2 cars from them, but they don't care about their customers at ALL. More
by ALWAYS_MELISSA27
Employees Worked With
Ryan in service 👎🏼, Matt Franceschini
April 04, 2024
Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 stating my Santa Fe was ready to pick up. He had to go out to the USA Parkway to get the tire, so 4 hours for the repair, including changing the tire, and mounting and balancing, was quite impressive. Lance is a true professional who cares about his customers!! I highly recommend him to any of my friends who own Hyundai’s or any other type of vehicle. More
by DUNHAM1
April 04, 2024
Very knowledgeable, extremely helpfull, most definitely looking forward to the next time we need to bring our Santa Cruz in for service. looking forward to the next time we need to bring our Santa Cruz in for service. More
by WILSEY
Employees Worked With
