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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.6
5,124 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,125 reviews

May 30, 2026

Lance is great every time I bring my hyundai into service.Lance takes amazingly good care of me More

by Overthend
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Overthend, thank you for your continued trust in Lithia Hyundai of Reno! It is wonderful to hear Lance consistently provides such great care every time you bring your Hyundai in for service. We will be sure to share your kind words with him. We appreciate your loyalty and look forward to seeing you again on your next visit!

May 30, 2026

Good snacks and coffee machine Nice staff too A little confusing when you walk in the service side, could use a “wait here” sign or something Fast though More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Thank you for your feedback, TJ! We’re happy you appreciated our snacks and coffee, and we’ve noted your suggestion about signage. See you next time at Lithia Hyundai of Reno!

May 30, 2026

Poor communication during the diagnosis and repair process. Diagnosis was to be72 hours but went many days past that and no communication after calling and texting repeatedly. More

by RICK.FIDDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather?
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Rick, thank you for your feedback. We're sorry for the frustration you experienced while waiting for a diagnosis of your vehicle. We understand how important timely updates are, especially when a repair takes longer than originally anticipated. While our records show that updates were provided throughout the repair process, it is clear that there were delays during the diagnostic phase that did not meet your expectations. We understand how frustrating that can be and appreciate you bringing it to our attention. Thank you for allowing us the opportunity to complete the repair. We are glad we were able to identify the concern, obtain the necessary parts, and return your vehicle to service. Your feedback helps us improve, and we appreciate you taking the time to share it. Scott Robert Customer Relations Manager Lithia Hyundai of Reno

May 29, 2026

Easy to work with. Honest transaction. Quick in and out assistance. Very good with communication. More

by jestagoof
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Your feedback is validating for our team and the level of service we strive to provide. Come see us again soon!

May 29, 2026

The service people are always nice and quick to check you in, explain time frames for work to be done and any delays. More

by FJ_GRAHAM
Recommend Dealer
Yes
Employees Worked With
Heather and Jake.
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

We love to read this kind of feedback! Thank you for sharing your experience with our team here at Lithia Hyundai of Reno.

May 29, 2026

They a do a good job Lance always gets my cars back to us quickly More

by shane
Recommend Dealer
Yes
Employees Worked With
Lance Smith
Print
Jun 01, 2026 -

Lithia Hyundai of Reno responded

Your review is much appreciated! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

May 29, 2026

Efficient, lots of models on the lot is great,Fantastic salesman Daniel Dunham! Easy Quick Efficient More

by RMBROOKS
Recommend Dealer
Yes
Employees Worked With
Daniel Dunham
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Your positive review means a lot to us! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

May 29, 2026

we got there for a warning on our car , without appointment and she guided us through the whole process More

by SIERRA.ITALIA
Recommend Dealer
Yes
Employees Worked With
Nicole
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Sierra, We love to hear our team provided such thorough assistance! Thank you for visiting Lithia Hyundai of Reno and for sharing your support! We wish you safe travels ahead.

May 29, 2026

Very friendly informational and helpful and not pushy it was a great experience Josh was amazing More

by ALI10OOP
Recommend Dealer
Yes
Employees Worked With
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Boyce
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Jun 01, 2026 -

Lithia Hyundai of Reno responded

Your kind words are greatly appreciated! We are committed to providing the best customer service and it's great to hear that we were able to do just that.

May 29, 2026

Treated with respect and always took care of whatever I needed for my car. Thank you More

by BARBI.KN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole
Print
May 30, 2026 -

Lithia Hyundai of Reno responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.

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