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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,762 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,762 reviews

February 11, 2026

The salesman Dan and desk manager Chris were absolutely amazing. I had a wonderful experience because of them. More

by KRISTINA.M.STEIN
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Lithia Hyundai of Reno responded

Kristina, thank you for sharing your positive experience with Dan and Chris! We appreciate the trust you've placed in our team. Enjoy your new ride, and we hope to see you again at Lithia Hyundai of Reno!

February 11, 2026

The service for getting my center console replaced was terrible. I was forgotten about, and don't believe that the situation was taken seriously. More

by MOGULZMAN
Recommend Dealer
No
Employees Worked With
Dan
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Feb 11, 2026 -

Lithia Hyundai of Reno responded

Craig, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced during the process of replacing your center console. In an ideal process, this concern would have been fully resolved during reconditioning prior to delivery, and we regret that it was not. Because that did not happen, you were put in the position of making multiple trips—each requiring approximately a two-hour round trip—which is not the experience we aim to provide. While parts availability and ordering issues contributed to the delays, we take responsibility for the overall experience and recognize that it fell short of our standards. We appreciate your patience throughout the process and are glad the repair was ultimately completed. Your feedback has been shared with our team as part of our ongoing efforts to improve our reconditioning, parts verification, and communication processes. Thank you for bringing this to our attention. If there is anything else that contributed to the low score, and you would like to discuss it, feel free to reach out to me at 775-682-3352 or SRobert@lithia.com Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

February 10, 2026

Mike was very kind and honest and worked very hard to get me to the terms I needed within my budget. More

by MERJBEAN
Recommend Dealer
Yes
Employees Worked With
Mike Costello
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Feb 11, 2026 -

Lithia Hyundai of Reno responded

Thank you for the great review! We’re happy to know Mike took good care of you and helped you find the right terms within your budget.

February 09, 2026

She was friendly and not pushy. She kept me informed on the progress and engaged in conversation. More

by BLESSED_RENEA63
Recommend Dealer
Yes
Employees Worked With
Nicole
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thanks so much for the great review! Happy to hear she was friendly, easy to talk to, and kept you updated every step of the way. We’re always here to make your visits smooth at Lithia Hyundai of Reno.

February 09, 2026

I have brought 5 cars there Lance Smith is Awesome he has been my service writer over 15 years More

by JERRYWISEMAN59
Recommend Dealer
Yes
Employees Worked With
Lance Smith
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thank you so much for your loyalty over the years. We’re honored that you’ve trusted us with five vehicles, and Lance will be thrilled to hear your kind words. He’s dedicated to taking care of his customers, and we’re grateful you’ve been with him for over 15 years.

February 09, 2026

It was easy to check in and Nicole met me at my car. Went over all my needs and kept me informed as the process was extremely transparent. She had me sign papers electronically and it was a fast and eff More

by BROOKSTER_1
Recommend Dealer
Yes
Employees Worked With
Nicole.
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

We're delighted to hear that Nicole ensured a smooth and transparent experience at Lithia Hyundai of Reno. We look forward to assisting you again down the road. Safe travels!

February 08, 2026

I have always received excellent service from Lance and the entire staff at this Hyundai dealership. I appreciate their friendliness and their clean service area. More

by LENSPARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your positive feedback about Lance and our entire team! We appreciate your continued trust in Lithia Hyundai of Reno and look forward to serving you again soon. Have a great day!

February 08, 2026

Quick and friendly Appreciated last minute appointment and quick lube service That's all thank you More

by Sjtruckee09
Recommend Dealer
Yes
Employees Worked With
Jake lopes
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thank you for your review. We’re pleased to hear you received prompt, friendly service and that we were able to accommodate your last‑minute appointment. We appreciate your trust in Lithia Hyundai of Reno.

February 08, 2026

Needed to leave my car for two days for a diagnosis. Coming back after parts ordered come in More

by Sjtruckee09
Recommend Dealer
Yes
Employees Worked With
Ryan
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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thanks for the review! We appreciate you hanging in there while we completed the diagnosis. Once the parts arrive, we’ll get you taken care of and back on the road.

February 07, 2026

We hit the jackpot when we got Holly Jensen when looking to buy a 2026 Ioniq5 car. She was extremely knowledgeable and a great no pressure type of salesperson that we like. We knew we wanted this car from t More

by cburtless21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2026 -

Lithia Hyundai of Reno responded

Congratulations on your new 2026 Ioniq5! We are ecstatic to hear Holly was so helpful, knowledgeable, and patient during the selection and buying process. It's great to know she made you feel comfortable and informed before driving home. Thank you for choosing Lithia Hyundai of Reno!

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