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Lithia Hyundai of Reno

Reno, NV

4.6
5,124 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,124 reviews

June 14, 2026

The mechanics messed my car up when I went to go pick it up by not checking the cooling system and having bubbles in it it was not Heather's fault. It was the mechanic's fault. More

by MargaretM
Recommend Dealer
Yes
Employees Worked With
Heather Foster
Jun 19, 2026 -

Lithia Hyundai of Reno responded

Margaret, I'm sorry to hear there was some dissatisfaction with your service. Please feel free to reach out to me if you would like to discuss this matter further. Thank you for your time, we wish you all the best. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

June 14, 2026

Everyone was friendly and helpful. Very straightforward process. The service was prompt and went relatively quickly for the maintenance service. Excellent job. More

by ROBIN.CRUTCHFIELD.BLUM
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 14, 2026 -

ROBIN.CRUTCHFIELD.BLUM responded

Great service.

Jun 15, 2026 -

Lithia Hyundai of Reno responded

Robin, thank you for the 5-star review! We're glad to hear our team provided friendly service and made your maintenance visit a smooth and efficient experience. Thank you for choosing Lithia Hyundai of Reno.

June 13, 2026

Gabby was patient and understanding, a real joy to work with. Joe was knowledgeable and helpful. They both made us feel at ease with such a stressful purchase. More

by JESSICAJSULLIVAN
Recommend Dealer
Yes
Employees Worked With
Gabby and Joe
Jun 15, 2026 -

Lithia Hyundai of Reno responded

We're happy to hear about your fantastic experience with Gabby and Joe! Thank you for choosing Lithia Hyundai of Reno. We wish you safe travels ahead!

June 13, 2026

Gabby was patient and understanding, a real joy to work with. Joe was knowledgeable and helpful. They both made us feel at ease with such a stressful purchase. More

by JESSICAJSULLIVAN
Recommend Dealer
Yes
Employees Worked With
Gabby and Joe
Jun 15, 2026 -

Lithia Hyundai of Reno responded

We’re thrilled to hear you had a great experience with Gabby and Joe! Thank you for choosing Lithia Hyundai of Reno and for sharing your feedback. Safe travels!

June 13, 2026

Warranty was submitted under a name not belonging to me. The service writer blamed us for his mistake and I'm fighting to get reimbursed for the rental car. More

by Realestatesteph530
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Jun 19, 2026 -

Lithia Hyundai of Reno responded

Hi Stephanie, I appreciate your feedback and am truly sorry for the mix-up with your warranty submission and any inconvenience it has caused. This doesn't reflect the high standard of service we aim to uphold, and I apologize if this was not properly taken care of. I am happy to take a closer look to ensure any outstanding issues are addressed, so please consider calling me. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Jun 20, 2026 -

Realestatesteph530 responded

Thank you. I’m still fighting to get this reimbursed. It has been a long and frustrating process where we are being blamed. I had to go track down my own warranty and provide the information to the technician after being told I was liable if the name not affiliated with us was removed. So far I am out a lot of money in rental car reimbursement (which was also sent by me) to receive a response that you were paid for our rental car. The lack of care and concern has been insane. I asked for the service manager to call me when this was initially happening and nothing. I doubt I’ll get my reimbursement at this point. Every time I’ve asked for clarity on what happened and why we are blamed I get no response. Where did my claim go? Why did you get the reimbursement check? Who is Danielle H and why is her name on our account? At this point now that the warranty is aftermarket I’ll be taking my car ANYWHERE else.

Jun 25, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing this information with me, Stephanie. Again, I would like to apologize for the frustrations you've experienced with your warranty and rental care reimbursement. Please reach out to me personally at 775-446-5334 or srobert@lithia.com. I would be happy to address your questions. Thank you, Scott Robert Customer Relations Manager

June 13, 2026

Jake is awesome! Communication is the best. Jake does his best to get me in for service as soon as possible and my service is completed in a timely manner More

by Randy Clark
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
Jun 15, 2026 -

Lithia Hyundai of Reno responded

Randy, thank you for the 5-star review! We're glad Jake's communication and dedication helped make your service experience a smooth one. Thank you for choosing Lithia Hyundai of Reno.

June 13, 2026

Easy fun and organized Dan my sales man was amazing and helped me with all my questions and concerns. He also took his time with me after the sale to show me how my gadgets worked on my new care. More

by SABRINASILVA89.SS
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
Jun 15, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your positive experience with Dan and our team at Lithia Hyundai of Reno! We wish you many safe and happy miles ahead!

June 13, 2026

Very good. I must say, there service has been some of the best we have had. More

by JMJASPER3
Recommend Dealer
Yes
Employees Worked With
Lance
Jun 15, 2026 -

Lithia Hyundai of Reno responded

We're honored to have earned your trust! Thanks for choosing Lithia Hyundai of Reno for your service needs!

June 13, 2026

Very good. I must say, there service has been some of the best we have had. More

by JMJASPER3
Recommend Dealer
Yes
Employees Worked With
Lance
Jun 15, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience. We're honored to hear that you consider the service at Lithia Hyundai of Reno among the best you've received. We appreciate your support and look forward to welcoming you back.

June 13, 2026

They went above and beyond for us. They got us into something we needed and never gave up. More

by GREGNLISA2011
Recommend Dealer
Yes
Employees Worked With
Joe Vassallo, Joe Vassallo
Jun 15, 2026 -

Lithia Hyundai of Reno responded

Thank you for the 5-star review! We're delighted to hear our team went above and beyond to help you find the right vehicle. Thank you for choosing Lithia Hyundai of Reno, and we appreciate the opportunity to earn your business.

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