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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.6
5,124 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 5,125 reviews

June 17, 2026

A bait and switch dealership. They try nickel and dime you for everything. Agree to one item and they add multiple. More

by PTKKMMM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Roach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Lithia Hyundai of Reno responded

Hey Mr. L, Thank you for taking the time to share your feedback. I'm sorry to hear that you left with this impression after your purchase. Transparency is important to us, which is why we clearly disclose pricing and applicable fees up front and continually throughout the purchase process. In addition, our website contains detailed pricing disclosures so customers can review vehicle pricing information before visiting the dealership. Every vehicle purchase includes a review of pricing, taxes, registration fees, and any optional products that may be available. Customers are provided documentation outlining those items before completing their purchase. I went through the database to see if you reached out to anyone in management regarding the concerns outlined in your review, but didn't see any attempt. Had we been made aware of these concerns, we would have welcomed the opportunity to review them with you directly. Because your review does not include specific details, I'm unable to determine exactly what may have led to your dissatisfaction. I invite you to reach out so we can better understand your concerns and review your experience. My direct line is 775-682-3352, or via email at SRobert@lithia.com. Thank you, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

June 17, 2026

Heather was amazing through the whole process. She got the approvals from the Hyundai warrantee and then from the extended warrantee. It all took some time to get it done but it was just part of t More

by Brwillis13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 18, 2026 -

Lithia Hyundai of Reno responded

Barry, thank you for sharing your stellar feedback about Heather! All of us at Lithia Hyundai of Reno wish you safe travels until we meet again!

June 16, 2026

Lithia Hyundai is the only place I'll buy a car. The people are friendly, the service is amazing, the dealership is clean, and they really work to get you the car you want. More

by penguinsfive775
Recommend Dealer
Yes
Employees Worked With
Dan in sales and Heather in service
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Jun 16, 2026 -

Lithia Hyundai of Reno responded

Knowing that we've earned your loyalty means a great deal to us. When customers choose to return time and time again, it tells us we're doing something right. We're thrilled to hear our team, customer service, and dealership environment have consistently provided the experience you're looking for. Thank you for trusting Lithia Hyundai of Reno with your vehicle purchases. We appreciate your support and look forward to helping you find the perfect vehicle again in the future!

June 16, 2026

Jake is awesome and I've always had a great experience there. Everyone is very friendly and helpful. More

by LOMEARA111
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
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Jun 17, 2026 -

Lithia Hyundai of Reno responded

Cheers to the top-tier experience with Jake and the team! We're pleased to have your business at Lithia Hyundai of Reno and look forward to serving you again in the future!

June 16, 2026

The costs relayed to me for software update did not include labor and was unprepared to pay the amount owed. My car was filthy when I picked it up More

by LISA.HAMILTON2006
Recommend Dealer
No
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Jun 16, 2026 -

Lithia Hyundai of Reno responded

Lisa, thank you for your feedback. While Hyundai covered the cap replacement under warranty, the software update was not covered, and I apologize if the total cost was not communicated clearly beforehand. Regarding your comment about the vehicle's cleanliness, we are happy to provide a complimentary car wash upon request, but I don't see where a wash was not noted/requested as part of this repair order. We appreciate your feedback and the opportunity to improve our communication with customers. Thank you, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

June 16, 2026

Everyone was great! Jeremy was knowledgeable and proactive about handling the sale. I appreciate everyone at the dealership as they were all helpful and provided excelle More

by falgoutambermae
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen
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Jun 16, 2026 -

Lithia Hyundai of Reno responded

It's fantastic to hear that Jeremy's knowledge and proactive approach helped make your experience a great one. We also appreciate your recognition of the entire team, as providing excellent customer service is something we work hard to deliver every day. Thank you for choosing Lithia Hyundai of Reno. We truly appreciate your kind words and hope to have the opportunity to assist you again in the future!

June 15, 2026

Very comfortable with the service. Been using this dealership for 20 plus years with no issues. More

by nunes.nunes87
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jun 15, 2026 -

nunes.nunes87 responded

Totally recommend this dealership for purchase or repair/service needs.

Jun 15, 2026 -

Lithia Hyundai of Reno responded

Your review is much appreciated! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

June 15, 2026

This was my first new car purchase. Joe made the whole experience amazing. He was knowledgeable, professional and personable. I got exactly what I was looking for. Thanks Joe! More

by Hauptjnh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Vassallo
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Jun 15, 2026 -

Lithia Hyundai of Reno responded

Congratulations on your new car! It's wonderful to hear that Joe made your first new car buying experience seamless and enjoyable. Thank you for choosing Lithia Hyundai of Reno and for sharing your kind words!

June 14, 2026

I was very happy with my purchase and would recommend other people. Thanks Lithia I'm happy More

by LITLONE6266
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Rogers
Print
Jun 15, 2026 -

Lithia Hyundai of Reno responded

We love to see that you are happy with your purchase! Thank you for choosing Lithia Hyundai of Reno and for sharing your feedback. It is a pleasure working with you, and we look forward to your next visit!

June 14, 2026

Always a pleasure to come in Jake always greets everyone I highly recommend Jake and Lithia More

by Illalwayslovehim2008
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
Print
Jun 15, 2026 -

Lithia Hyundai of Reno responded

We really appreciate the recommendation and shout-out to Jake! Our team is always happy to see you at Lithia Hyundai of Reno, and we look forward to your next visit!

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