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Lithia Hyundai of Reno

Reno, NV

4.3
3,771 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,771 reviews

July 26, 2022

They are all very professional. We would recommend this dealership to our friends and family. They made buying our new vehicle a little less painful!! We appreciate all of the help More

by TAlbarran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz, Efren Gonzalez-Aguayo
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with our team. We are delighted to hear that buying your car from us was an easy experience that you would recommend to your loved ones. Thanks again and have a wonderful day!

July 24, 2022

Amazing group of people! I trust them with all my cars. Thank you so much guys! More

by Daisy Rollison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Hi Daisy, thank you for trusting us to care for your vehicle! We'll see you next time!

July 24, 2022

Didn’t like them sold me a no good car I had to fix and spend money to get fixed . Didn’t have for a month!will not go to them again and let others know my experience with them . More

by QUINONES777
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Hello, it’s unfortunate to see you had issues with your vehicle after it’s purchase. Please contact me at your soonest, I would like to speak with you about this further. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

July 22, 2022

Matt was very helpful in getting my car done at nice time. The service mechanic did a great job More

by 72bowtie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback about Matt and the team. We'll see you next time!

July 22, 2022

Larry S. was very kind and very knowledgeable about the car and process of buying. More

by hamboneexpress
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Satica
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you had a great experience with Larry. We appreciate your feedback and look forward to your next visit!

July 20, 2022

Great sales people and amazing service department. I bought my third vehicle from this dealership. More

by TEEJAYAYTCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kelly!, Christopher Osorio, Brett Roderick
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, we truly appreciate your awesome feedback and look forward to working with you in the future!

July 20, 2022

Everyone was super nice and got everything done in a timely matter. Definitely love coming here to get my car oil done with all my cars. Keep up the get work guys! More

by Daisy Rollison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Daisy, we're pleased to see our friendly team got you back on the road quickly! We'll see you next time!

July 20, 2022

Great service department! !! Super honest love coming here to get my car needs done. Definitely recommend them. More

by Daisy Rollison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Daisy, we're pleased to see our friendly team got you back on the road quickly! We'll see you next time!

July 19, 2022

The directions they gave me for purchasing out of state was incorrect snd cost me an additional $100 in late tax fees and still have not received title for the car I purchased out right. I trusted them whe More

by jsteffan12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Kirby McMahon
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for sharing this feedback. I regret to learn about the inconvenience you experienced with instructions for out of state purchase. I would like the opportunity to address this and hope you will contact me at your convenience, thank you. Scott Robert 775-682-3352 Customer Relations Manager

Jul 22, 2022 -

jsteffan12 responded

Not much you can do at this point. Update your paper work that you give to your out of state purchasers. Even if you pay all fees on time and get the extension of the paperwork is late you still owe late fees. Just tell your customers to plan on paying the late fees because getting home to your state. Completing the paperwork, mailing the completed paper to you then you mailing it up DMV and have it processed in the time frame is next up impossible. Late fees it is even though I have an extension into September.

July 17, 2022

Tony Roach gave us a great deal on a brand new 2022 Hyundai Palisade and we can't be happier. More

by Patrick Z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hi Patrick, congrats on the new Hyundai! Let us know if you need anything in the future!

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