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Lithia Hyundai of Reno

Reno, NV

4.3
3,771 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,771 reviews

August 03, 2022

Very friendly and willing to help. Everyone was very inviting. And was willing to do whatever they could to make me Happy 😊 More

by luvangelz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Aug 04, 2022 -

Lithia Hyundai of Reno responded

We are so happy to hear that our staff was a pleasure to work with! Thank you for taking the time to rate your experience 5-stars!

August 03, 2022

I live my Hyundai Tucson so I upgraded to the Santa Fe and so far really love it More

by traci-btt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lithia Hyundai of Reno responded

Traci, we are thrilled to hear you are loving your new ride! Thanks for taking the time to let us know and please reach out to us if there's anything else we can do for you!

Aug 04, 2022 -

traci-btt responded

Thank you so very much to Dan and everyone else that help me get my new vehicle I love it and it came at a time when I really needed something good

August 01, 2022

They were very friendly and helpful helping me obtain my auto financing. Thank you david More

by crmel22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Aug 01, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share you positive experience with us! We look forward to welcoming you back in the future.

July 31, 2022

Well the service dept was very courteous and serviced my vehicle quickly. Now for the bad, they are trying to charge us for service we already paid for my contract says I paid for all regular service i More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Aug 02, 2022 -

Lithia Hyundai of Reno responded

Hello Mike, Thank you for taking the time to share your experience. I’m glad to hear the team got you in and out in a timely manner and were courteous. But I’m sorry to hear about the confusion regarding the charges and the Complimentary Maintenance Program. I show two possible Mike’s on the 29th of June, so if you can help me with a call back I would love to explore what happened and figure out who we need to get trained-up so we can avoid this in the future. My direct line is 775-682-3352, and if email is easier I can be reached at SRobert@lithia.com. Thanks again for the opportunity to serve you, and the heads-up on your experience. Scott Robert 775-682-3368 Customer Relations Manager

July 31, 2022

Available, professional, knowledgable, friendly, helpful, accommodating, fast, efficient, excellent service department, clean and well kept. More

by EMERALDEYES5686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Aug 01, 2022 -

Lithia Hyundai of Reno responded

We are proud to read that you had such a great experience with our Service Department here at Lithia Hyundai of Reno. Thank you for taking the time to let us know. We're always happy to be of service to you.

July 31, 2022

They went out of there way to get the part I need for my repair and I didn't even buy the car there, but I will next time. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Matt Ashton, Matt Franceschini, Tabatha Culver
Aug 01, 2022 -

Lithia Hyundai of Reno responded

Hi Mike. Thank you for sharing your positive feedback and giving us 5-stars here at Lithia Hyundai of Reno. We're thrilled to know that we took great care of your vehicle.

July 30, 2022

PJ my salesman was excellent in his representation of your company and inventory and professionalism with us More

by ghostsmama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Pourjami, David Diaz
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Hello, Thank you for the wonderful review for the Sales Team here at Lithia Hyundai of Reno. We appreciate the feedback and the positive rating.

July 30, 2022

A relaxed mood and transparent dealing made me feel comfortable throughout the conversation and purchase. More

by GRAHAM10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Congratulations on your purchase. We are so glad to know that our Sales Team made the whole process relaxed and comfortable for you. Thank you for the five stars from everyone here at Lithia Hyundai of Reno.

July 30, 2022

Tabatha was very helpful and took care of everything I needed. She’s an asset to Hyndia. More

by HAIRGODDESSDORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to recognize the team here at Lithia Hyundai of Reno. It is nice to know that you had a helpful interaction with us.

July 30, 2022

Nothing negative to say! !! Great experience overall! They were all wonderful. Thank you Lithia Hyundai! More

by Angelitahoffman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Robby Young
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Thank you for choosing the team at Lithia Hyundai of Reno. We appreciate your business and are glad to see you had a great experience overall.

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