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Lithia Hyundai of Reno

Reno, NV

4.3
3,975 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,975 reviews

January 09, 2025

Very motivated and friendly, enjoyed working as a team to be able to get the car we were hoping for! More

by KEMP.ALEXANDRIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
Jan 10, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review. We are thrilled to see that you found the perfect car!

January 09, 2025

Excelente servicio, y Cesar Sánchez una excelente persona muy atento y servicial, solo que el departamento de papelería muy lentos..!! More

by MERCADOGADI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Lithia Hyundai of Reno responded

Gracias por tus comentarios positivos sobre el servicio y la atención de César Sánchez. Lamentamos que hayas experimentado lentitud en el departamento de papelería, y agradecemos tu paciencia mientras trabajamos para mejorar este aspecto. Si tienes más preguntas o inquietudes, no dudes en contactarnos. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 06, 2025

The entire team made the purchase process easy and not stressful. I will definitely chose to work with them again if and when I am in the market for a new car. I will also recommend Hyundia Lithia to any More

by LEBEAUROBERT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Covar Colquitt
Jan 07, 2025 -

Lithia Hyundai of Reno responded

LEBEAUROBERT, we're delighted to hear that our team at Lithia Hyundai of Reno made your purchase experience smooth and stress-free. Thank you for choosing us and for recommending us to your friends!

January 04, 2025

Everything was good and pleasant it’s was pretty fast process and the people were really nice and friendly. More

by VARGAS7103AGUILAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a pleasant and efficient experience with our team at Lithia Hyundai of Reno. Thank you for sharing your feedback, and we hope you're enjoying your new vehicle!

January 04, 2025

Great service and extremely helpful every step of the way. Looking forward on moving forward with this journey. More

by scheri.richardson59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our team at Lithia Hyundai of Reno! Thank you for choosing us, and we're excited to continue this journey with you.

Jan 07, 2025 -

scheri.richardson59 responded

Thank you 👍🏿

January 02, 2025

Dropped my car off for over 24 hours for a loud noise coming from the rear passenger wheel area when going over bumps. They told me my tire pressure was significantly low, they weren't able to tell me wh More

by Pitaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Jan 06, 2025 -

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience with the noise issue. If this is still a reoccurring issue, I would like to look into it further. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 01, 2025

Had an engine replaced which was done well however, they didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. More

by jeffreyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lithia Hyundai of Reno responded

Jeffrey, Thank you for sharing your experience. While I'm glad to hear the engine replacement went well, I apologize for the oversight with the hood hydraulics and any inconvenience it caused. We take safety very seriously and would appreciate a chance to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 29, 2024

Wonderful experience. Helped me find exactly what I was looking for at a price I could afford. More

by TAMILYNNGRAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno in your search for a new ride. We wish you many happy miles ahead.

December 27, 2024

I had an amazing experience with Lithia Hyundai Reno and am completely ecstatic with my purchase! Would definitely recommend them to anyone looking for a new vehicle! More

by Abril Arguello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lithia Hyundai of Reno responded

Abril, we're delighted to hear about your amazing experience with Lithia Hyundai of Reno! Thank you for recommending us and enjoy your new vehicle!

December 27, 2024

Worst service ever, sat at the dealer ship for over 4 hrs while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my More

by mjgutierrez422
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Lithia Hyundai of Reno responded

Mjgutierrez422, Thank you for reaching out. It sounds like there may have been a breakdown in communication and service during your visit, which is not what we strive for. I would appreciate the opportunity to discuss this further with you and ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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