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Lithia Hyundai of Reno
Reno, NV
4,181 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,181 reviews
September 11, 2025
This has been a very bad experience dealing with the Lithia Hyundai sales team ..all the way up to the finance manager. They sold and sent us home with a car that had less than 20% charge and was dirty Lithia Hyundai sales team ..all the way up to the finance manager. They sold and sent us home with a car that had less than 20% charge and was dirty. I had to ask for it to be detailed. They just ran it through the car wash and wud it down. Poor service. Then the windshield had hard water spots on it and the alignment pulled to the right. We had to come back THREE TIMES before they got us in. First time they could not fix the windshield and said they couldn’t do the alignment even though Levi the sales person said an appointment had been made. My husband was there for 4 hours that time. Then the 2nd time we had an “appointment “ for a new windshield and an alignment. We walked in and they stated the windshield was not in. Levi “emailed” us in the evening. Whic we do not check our emails 24/7. Not even the courtesy of a phone call. So we said “well at least you can do our alignment. They had NO appointment set up for the alignment. Levi came over and did not apologize. What he said was “I did my job I emailed you”. Completely being defensive and no explanation why the alignment appointment was not in the schedule. On the 3rd visit we finally got the windshield and I “guess” an alignment. They never gave us paperwork showing what they did. And the car was left filthy from them putting in the windshield. Then my husband told everyone that approached him what a horrible experience we have had with Lithia. The finance manager’s response was “well I got your financing approved quickly so it wasn’t all that bad”. Unbelievable. I think the Ioniq5 is a good car but every time I drive it, it is tainted with our horrible experience with the complete sales staff. Instead of putting the customer first, the are busy covering each other’s xxxxx. The we find out that the $400 charging card that was promised to us had expired. We went on that website multiple times. My husband had to talk with several people to learn that it had expired and we did not qualify. They could have made a quick phone call (Levi that is) and told us that. I regret ever walking into Lithia Hyundai. More
by YVKMJT
Verified CustomerEmployees Worked With
Other Employees :
We don’t t EVEN see the names of the people we interacted with!! Some finance guy…he said he was the finance manager..rate him very poorly
September 11, 2025
Dan Durham is a very knowledgeable and courteous product specialist. He and Devin Roges in Finance were both very helpful in making the buying process for me and my wife go very smoothly and without issue specialist. He and Devin Roges in Finance were both very helpful in making the buying process for me and my wife go very smoothly and without issue. We couldn't have asked for a better team to guide us through the purchase of an automobile at a great price. More
by Marty
September 11, 2025
I came in for an oil change and a tire rotation and had a great experience with the service center here! The staff was friendly, kept me updated the whole time and ny car was finished in a timely matter great experience with the service center here! The staff was friendly, kept me updated the whole time and ny car was finished in a timely matter More
by V.DOHERTY778
Employees Worked With
Jake Lopes
September 11, 2025
Lithia Hyundai in my experience is dedicated to customer service and satisfaction. From Josh in sales, Tony in finance and Lane Smith in Service. service and satisfaction. From Josh in sales, Tony in finance and Lane Smith in Service. More
by DWNHOMBLUZ
September 10, 2025
Very bad i never will buy any car from the dealer real bad I don’t recomend bad I don’t recomend More
by ALFONSOMONDESDEOCA50
Employees Worked With
September 09, 2025
Absolutely wonderful people that work there. My car was well taken care of and fixed. Thank you My car was well taken care of and fixed. Thank you More
by regina89506
Employees Worked With
September 09, 2025
Shop wasn't transparent on when the vehicle was going to be ready. We were told one day and when that day came the car wasn't ready. We were the ones who had to call them to find out the car was ready. Ryan be ready. We were told one day and when that day came the car wasn't ready. We were the ones who had to call them to find out the car was ready. Ryan was condescending. What grown man calls another grown man, "Bud"? More
by MAINVINLUAN
Employees Worked With
Ryan, Jake
September 08, 2025
Our car buying experience was smooth, friendly, and transparent. Our salesman Dan was wonderful to work with. transparent. Our salesman Dan was wonderful to work with. More
by INDIEBELLA913
