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825 Reviews of Lithia Hyundai of Odessa - Service Center
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June 13, 2017
Never answered the phone There is a recall on my Hyundai that needs to be fixed. I waited on hold for 15 minutes with no answer. I then tried to schedule the service appoint There is a recall on my Hyundai that needs to be fixed. I waited on hold for 15 minutes with no answer. I then tried to schedule the service appointment online. After selecting the recall repairs I needed, I searched for an appointment within eight months; they didn't show a single available appointment. Just to see, I noted that I didn't need the recall repairs and replaced them with normal repairs. They had available appointments within two weeks. It seems they refuse to perform mandatory recall work on defective vehicles. More
by Sean Powers
Employees Worked With
Bobby Wallace, Mandy Mayhew, Michael Hill
May 20, 2015
Excellent ! As soon as I pulled up someone came out and see what I needed. Very friendly. Excellent customer service. Quick and short wait time. OVERALL EXCELL As soon as I pulled up someone came out and see what I needed. Very friendly. Excellent customer service. Quick and short wait time. OVERALL EXCELLENT! More
by imatta
Employees Worked With
Bobby Wallace, Mandy Mayhew, Michael Hill
February 21, 2015
Lithia Hyundai of Idessa Great customer service. Np short wait time. Answered all questions. Nice and clean customer waiting area. Not a lot of chaos, like in some places. Great customer service. Np short wait time. Answered all questions. Nice and clean customer waiting area. Not a lot of chaos, like in some places. Coffee was old. Everything else was fine. My only negative, other than the coffee, is I am not getting service reminders any more, for some reason. More
by cbudgie
Employees Worked With
Mandy Mayhew, Michael Hill
February 20, 2015
Excellent customer service. The great service offered by the Service department was major reason I bought a new Santa Fe last year. Alway friendly and never have to wait very lo The great service offered by the Service department was major reason I bought a new Santa Fe last year. Alway friendly and never have to wait very long for service. More
by jcampos
Employees Worked With
Bobby Wallace, Chris Rodriguez, Mandy Mayhew, Michael Hill
October 17, 2014
Oil Changes Always in and out on oil changes, have never had to wait more that 1hr, 10 minutes, unlike A[[ American Chevrolet where I bought the vehicle. I have w Always in and out on oil changes, have never had to wait more that 1hr, 10 minutes, unlike A[[ American Chevrolet where I bought the vehicle. I have waited 2 1/2 to 3 hrs for an oil change. More
by eva.price57
Employees Worked With
Michael Hill
