Lithia Hyundai of Odessa - Service Center

Shady dealership Car dealership sold us a vehicle with a faulty air conditionWe in the middle of winter, and of course by the time we needed the air conditioner we wer Car dealership sold us a vehicle with a faulty air conditionWe in the middle of winter, and of course by the time we needed the air conditioner we were out of their 60 day warranty. Dealership refused to fix the issue. Wouldn’t recommend Lithia to anyone ever! Go somewhere else!! More

vehicle inspection I had to register my vehicle as required by the state of Texas. I first went to a nation wide auto service business F.. I was going to have to wait t I had to register my vehicle as required by the state of Texas. I first went to a nation wide auto service business F.. I was going to have to wait three or more hours. Heck, I decided to try my friends at Lythia Hyundai. They completed the job in about 45 minutes It could not have been nicer. More

No communication Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what it needed and would be ready Monday . They ended up having my car two days with no communication. I kept calling and they wouldn’t answer or call me back to lmk what was wrong since we were on day two. Picked up my car and my right mirror now doesn’t function and the check engine light is still on. This service dept is bad about communicating and on top of that they were rude to me and made things worse. I wish Hyundai would come in and clean up and hire all new staff. Also you can call and out of town Hyundai and get better pricing the cost here is ridiculous. This Hyundai is terrible . More

Diagnostic I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was schedu I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was scheduled a week later. They called and said there was nothing wrong with the car. I am very upset because as soon as I left the car started doing the same things. I cannot take off from work everytime it starts acting up for the service department to say there is nothing wrong. And to to top it off, they don’t ever answer the phone. Veronica Urquidi More

Service Department good as always The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of th The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of the two hours that I was there. No other customer was in the show room but me . There were plenty of sales people doing nothing but not one wanted to wait on me or even spoke to me. I was interested in a G90 but I suppose that this dealership does not want to sell cars. I bought the Hyundai I have there and paid cash as I will if I buy another but not from this dealership. More

Customer satisfaction Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will say the dealership needs to look at the wàiting area. Some of the chairs need to be upholstered; others just need to be cleaned. More

Excellent care I had issues with another Hyundai house, and Lithia was very accommodating despite the disappointment of the other dealership. The service department I had issues with another Hyundai house, and Lithia was very accommodating despite the disappointment of the other dealership. The service department was very helpful, and did an excellent job handling the situation. So More

Lack of Customer Service They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is a great car, But the sales and service team are lacking in customer service. I will go to Lubbock to buy another Hyundai. More

Defroster didn’t work got the whole thing replaced Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great j Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great job keep it up More

Good Service Center for Hyundai, BUT My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a s My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a sound like this before and the mechanic who was in the car with me agreed. It took a day or so for him to diagnose what the problem was. But he was accurate in his diagnosis even though I did not at first believe him. He had to order a part so it took another day to get the part .He correctly solved the problem and now my car sounds new again. However, my dissatisfaction comes from a lack of communication on the part of the Service Department. Since my car was there for three + days, I called at least three times during this period for information about the status of my car and not a single time was my call ever returned. On each of those days I had to drive to the dealership to find the information. Since I was renting a car I could not tell the car rental place how long I would need the rental. This was costing me $120.00 per day. So I am very unhappy with communication from Lithia Hundai in Odessa, Texas. More