Lithia Hyundai of Odessa - Service Center

Lack of Customer Service They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is a great car, But the sales and service team are lacking in customer service. I will go to Lubbock to buy another Hyundai. More

Defroster didn’t work got the whole thing replaced Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great j Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great job keep it up More

Good Service Center for Hyundai, BUT My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a s My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a sound like this before and the mechanic who was in the car with me agreed. It took a day or so for him to diagnose what the problem was. But he was accurate in his diagnosis even though I did not at first believe him. He had to order a part so it took another day to get the part .He correctly solved the problem and now my car sounds new again. However, my dissatisfaction comes from a lack of communication on the part of the Service Department. Since my car was there for three + days, I called at least three times during this period for information about the status of my car and not a single time was my call ever returned. On each of those days I had to drive to the dealership to find the information. Since I was renting a car I could not tell the car rental place how long I would need the rental. This was costing me $120.00 per day. So I am very unhappy with communication from Lithia Hundai in Odessa, Texas. More

Awesome Very nice and efficient people working there my son took in the expedition for the oil change he was in and out quickly not like other dealerships Very nice and efficient people working there my son took in the expedition for the oil change he was in and out quickly not like other dealerships More

Very polite and helpful, Very helpful and honest, worked hard to help the deal go through . Did not try to put me in something i didn't want, they tryed for what i wanted. Very helpful and honest, worked hard to help the deal go through . Did not try to put me in something i didn't want, they tryed for what i wanted. More

I bought a 2013 Hyundai Santa Fe This service center is quick & on point. They do a thorough check on everything. The guys seem to love their job which makes it better for everyone This service center is quick & on point. They do a thorough check on everything. The guys seem to love their job which makes it better for everyone More

Amazing people The service and oil change people are amazing and so nice. They had my car done in no time at all. I definitely will be going back The service and oil change people are amazing and so nice. They had my car done in no time at all. I definitely will be going back More

Pleasant experience Friendly and prompt service, it's always nice to be greeted with a smile. Dropping Santa Fe off for a Saturday oil change is sometimes a little busy b Friendly and prompt service, it's always nice to be greeted with a smile. Dropping Santa Fe off for a Saturday oil change is sometimes a little busy but I got lucky and car was done quickly. To keep things easy for myself, I don't wait at dealership. Too much to do, so I drop off and go run errands. But the process was easy, everyone was happy and checkout was quick. Hope it's always like that! :) More

Professional, timely service I had made an appointment. Service was fast and processional. Always a pleasant experience. Also, looked into purchasing another vehicle. Although I I had made an appointment. Service was fast and processional. Always a pleasant experience. Also, looked into purchasing another vehicle. Although I did not complete the purchase, the salesman was quite helpful, professional and kind. In future, I will definitely come back for my next vehicle. More

Oil change The oil change was very fast the service writer Eric was very helpful letting me know about my cabin and air filters thank u very much The oil change was very fast the service writer Eric was very helpful letting me know about my cabin and air filters thank u very much More