Lithia Hyundai of Odessa - Service Center

Service person, Michelle, does not communicate well or I was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three di was misled on my warranty coverage. She first stated that she needed a phone number for the extended warranty after I had stated on at least three different occasions Taft the warranty was purchased at that dealership at the time I purchased the car. Then she stated that my repair was maintenance and the warranty would not cover it. I asked her for the warranty company’s phone number. She eventually gave it to me, but not until she had submitted a claim—which leads me to believe the initial call never happened. After she gave me the phone number she let me know that the warranty was covering all but my deductible and the recharge on the ac coolant. Very suspicious sequence of events....🤦‍♀️ More

I was very pleasant with the service that I received because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that b because even though they told me that I need to do some service that I needed to do they didn't insist or black mail me to do it. Thanks for that because most of the time they put a lot of pressure to get you to do it. More

They are always friendly and very quick. Never pressure us to buy anything. Will recommend to everyone I know to go there for service. Thanks! us to buy anything. Will recommend to everyone I know to go there for service. Thanks! More

The service was superb and the service personnel was very helpful. The sales staff was extremely knowledgeable. Everyone was most friendly and kind. Would definitely recommend the dealership. helpful. The sales staff was extremely knowledgeable. Everyone was most friendly and kind. Would definitely recommend the dealership. More

Thank u for getting me in past minute when my dealership had to turn me away. Also sales staff e as great. I will be back had to turn me away. Also sales staff e as great. I will be back More

Eric has helped me. He was very efficient, courteous and knowledgeable. He even told the receptionist to put on a face mask so that I did not have to be concerned. knowledgeable. He even told the receptionist to put on a face mask so that I did not have to be concerned. More

Took almost two hours for an oil change and inspection. I was second in line when they opened. Terrible. This is the second time I have had the same experience. They stand around eat donuts and chat with one was second in line when they opened. Terrible. This is the second time I have had the same experience. They stand around eat donuts and chat with one another. More

The service center was very professional. The manger was attentive and asked for my keys immediately upon arrival which is a plus because you know you matter to them. Oil change was done in timely manner. W attentive and asked for my keys immediately upon arrival which is a plus because you know you matter to them. Oil change was done in timely manner. Will recommend to others. More

I have been a customer for a very long time and always go back to their dealership to purchase a new car and always been happy with the cars that i have bought. back to their dealership to purchase a new car and always been happy with the cars that i have bought. More

So far so good. I like the maintenance as it goes normally on schedule and it makes me happy to go all along. Good job thanks. normally on schedule and it makes me happy to go all along. Good job thanks. More