Lithia Hyundai of Odessa - Service Center

Drove the truck for a week it's a lemon death trap Bought a Silverado Z71 it's in the shop hasn't been a full week with the truck. Stability and abs keeps going off making it hard to stop . There's an Bought a Silverado Z71 it's in the shop hasn't been a full week with the truck. Stability and abs keeps going off making it hard to stop . There's an oil leak at both Axel's and another by the radiator oil cooler hose .Not to mention the upper arms ain't got much bushing left so it's rattalin . Asked about a loner to go to work and back every one looks at me like if I'm speaking Chinese. More

Service First off, I walked in and my salesman, Miguel Hernandez, who sold me my car over a year and a half ago, called me by name and asked me about my Elant First off, I walked in and my salesman, Miguel Hernandez, who sold me my car over a year and a half ago, called me by name and asked me about my Elantra. Quite impressive he remembered that after that amount of time. I was able to get my oil changed before I headed out of town on quick unexpected notice. When I got there I was told it would be "about an hour" and that was about how long I had to wait. Spot on Eric Gonzales. Thank you! More

Excellent customer service Eric Gonzales explained all in detail regarding my car service. I like to know what am getting in advance and no surprises at the end! Keep up the go Eric Gonzales explained all in detail regarding my car service. I like to know what am getting in advance and no surprises at the end! Keep up the good work! More

Shady dealership Car dealership sold us a vehicle with a faulty air conditionWe in the middle of winter, and of course by the time we needed the air conditioner we wer Car dealership sold us a vehicle with a faulty air conditionWe in the middle of winter, and of course by the time we needed the air conditioner we were out of their 60 day warranty. Dealership refused to fix the issue. Wouldn’t recommend Lithia to anyone ever! Go somewhere else!! More

Recall I went in just to schedule ad appointment to get the work done...to my surprise I was able to get it done that day right away. Done in 30 mins. I went in just to schedule ad appointment to get the work done...to my surprise I was able to get it done that day right away. Done in 30 mins. More

vehicle inspection I had to register my vehicle as required by the state of Texas. I first went to a nation wide auto service business F.. I was going to have to wait t I had to register my vehicle as required by the state of Texas. I first went to a nation wide auto service business F.. I was going to have to wait three or more hours. Heck, I decided to try my friends at Lythia Hyundai. They completed the job in about 45 minutes It could not have been nicer. More

No communication Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what Took my car in because the check engine light was on . I was told I needed to drop it off Sunday night because it had to be completely cold to do what it needed and would be ready Monday . They ended up having my car two days with no communication. I kept calling and they wouldn’t answer or call me back to lmk what was wrong since we were on day two. Picked up my car and my right mirror now doesn’t function and the check engine light is still on. This service dept is bad about communicating and on top of that they were rude to me and made things worse. I wish Hyundai would come in and clean up and hire all new staff. Also you can call and out of town Hyundai and get better pricing the cost here is ridiculous. This Hyundai is terrible . More

Diagnostic I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was schedu I took my car so they could find why it was shaky when idle. It also makes a noise. They said I had to make an appointment, which I did and was scheduled a week later. They called and said there was nothing wrong with the car. I am very upset because as soon as I left the car started doing the same things. I cannot take off from work everytime it starts acting up for the service department to say there is nothing wrong. And to to top it off, they don’t ever answer the phone. Veronica Urquidi More

Service Department good as always The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of th The service department was good. But I have a problem with the sales department. I wandered around in the show room looking at new cars for most of the two hours that I was there. No other customer was in the show room but me . There were plenty of sales people doing nothing but not one wanted to wait on me or even spoke to me. I was interested in a G90 but I suppose that this dealership does not want to sell cars. I bought the Hyundai I have there and paid cash as I will if I buy another but not from this dealership. More

Customer satisfaction Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will Eric takes care of the customers in a professional manner. My oil change and tire rotation didn't take long. Thank you service department! I will say the dealership needs to look at the wàiting area. Some of the chairs need to be upholstered; others just need to be cleaned. More