Lithia Hyundai of Odessa - Service Center

I have taken my vehicle in twice for an engine failure problem performed all the recommended maintainence but the problem persists. Each time I have taken the car in service to set up an appointment has b problem performed all the recommended maintainence but the problem persists. Each time I have taken the car in service to set up an appointment has been poor as the service department is basically unreachable by phone even after reaching out to the service managerial received no callback at all. More

I love the service department. They are always friendly and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. More

Lithia is determined and kind hearted people who care dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! More

You need to answer the phone in the service center. I called multiple times with no answer. Service was great when I finally made it in called multiple times with no answer. Service was great when I finally made it in More

I highly recommend the department. Not matter how busy I highly recommend the department. Not matter how busy the department is, customers are treated as if they are the only customer in for the day. Full I highly recommend the department. Not matter how busy the department is, customers are treated as if they are the only customer in for the day. Full attention given to that individual and their needs. Such a excellent service team. More

Great service, every time I go! Very helpful, let’s me know if I need a filter change and knowledgeable on other services available at lythia know if I need a filter change and knowledgeable on other services available at lythia More

Excellent service and done in a timely manner considering the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you More

I have not had a good experience with this dealership. Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left the glove box disconnected when they checked the cabin filter last time I took my car in so that everything fell out when I opened it. The thing that has made me really upset is that they have denied me warranty coverage on a seatbelt that is coming apart. Eric told me that it could possibly be from having a car seat in the back of my car, as if Hyundais or any modern cars are not designed to handle carseats. Regardless, I have not had a carseat in the back of my car, I have a seatbelt that is inexplicably shredding in a 2 year old vehicle, and I get to pay to have it replaced. More

The guys in the service dept stayed consistent with letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. More

It was a very pleasant experience. The service was very quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. More