Lithia Hyundai of Odessa - Service Center

Sir,I think I have been patient enough, I left my 2017 Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept revi Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept reviewed and approved my engine replacement. After waiting over a month and half to get the engine and parts it arrives. Now I'm being told that there is only 1 mechanic that works on small block engines. So now due to that we have to wait even longer. My son managed to contact your dealership and he was told that you are running behind because people are out on vacation. My wife and I both work and have been having to share 1 vehicle. It is an inconvenience to say the least. I give Lithia Hyundai a negative rating I would. Your customer service SUCKS! Your serviceman never returns your call. I called your operator and she hand delivered a note to the service manager (several times) and he may or may not called me back. As of today it's been close to 6 months that I have not been able to drive. A vehicle that I continue to pay without being able to drive! I have started to reach out to a lawyer to see what avenue I have to get my vehicle back! More

Went the extra mile to get us our vehicle over the weekend. We were out of town and they dropped it off at the airport. weekend. We were out of town and they dropped it off at the airport. More

My car wS in for a recall. They kept my car for 3 months and offered no loaner car. Would not return calls when I wX asking for updates on the repair. and offered no loaner car. Would not return calls when I wX asking for updates on the repair. More

Buena atención. Rápido trabajo .Trato amigable. Tienen personal.para hablar en 2 idiomas muy bueno. personal.para hablar en 2 idiomas muy bueno. More

I liked the service, they were attentive and quick, they left the work very clean and the waiting area looks comfortable and clean. left the work very clean and the waiting area looks comfortable and clean. More

It’s convenient and quick depending on what we need done to our vehicle I’m very pleased with the way they get you in and out. to our vehicle I’m very pleased with the way they get you in and out. More

Arrived to service area and was quickly assisted by Eric. He was very friendly and was able to assist with all of the vehicle needs. Although I did not wait for service to be completed at the dealership it He was very friendly and was able to assist with all of the vehicle needs. Although I did not wait for service to be completed at the dealership it was done very fast and I was contacted for vehicle pick up. Check out was just as fast. Very happy with services provided. More

I dropped my car off for an oil change and had great customer service. Very friendly and they had my vehicle out in no time. customer service. Very friendly and they had my vehicle out in no time. More

They were fast and sufficient they had a great waiting area with Covid friendly distancing everything was very clean. Everyone was very friendly. Best of all they made a fresh pot of Starbucks coffee!! area with Covid friendly distancing everything was very clean. Everyone was very friendly. Best of all they made a fresh pot of Starbucks coffee!! More

They took too long to service the vehicle and the customer service has not been the best particularly when performing the annual inspection. After inspecting the vehicle, they need to inform the owne customer service has not been the best particularly when performing the annual inspection. After inspecting the vehicle, they need to inform the owner of the issues that need to need to be fixed in order to pass. They need to complete the inspection so that the owner doesn't have to keep.coming back several times to fix each little find they see. More