Lithia Hyundai of Odessa - Service Center

The customer service was poor, there was little to no communication about the status of my car. Then when I was done, I wasn’t told where to find my vehicle. The people that serviced me never once said g communication about the status of my car. Then when I was done, I wasn’t told where to find my vehicle. The people that serviced me never once said good morning and made me feel like I was a bother. I will not be returning. More

Great service. work was completed on time, fixed correctly the first time! The dealership is clean and sanitized daily so I felt safe waiting for the work to be done. correctly the first time! The dealership is clean and sanitized daily so I felt safe waiting for the work to be done. More

My daughters car was in the shop there six months. Couldn’t get any answers , no calls back and when we finally went to pick it up it had a flat tire that they wouldn’t fix. I’ll never use them again. Couldn’t get any answers , no calls back and when we finally went to pick it up it had a flat tire that they wouldn’t fix. I’ll never use them again. More

Great team and service !!Eric was completely helpful and Great team and service !! Eric was completely helpful and understanding when needing help with service or vehicle information. The team and service w Great team and service !! Eric was completely helpful and understanding when needing help with service or vehicle information. The team and service was exceptional. This is our third vehicle we’ve purchased and couldn’t ask for a better dealer. More

The service department is efficient and communicative I’ve always received good service at Lithia Hyundai. I never take my Santa Fe to any other place. I’ve always received good service at Lithia Hyundai. I never take my Santa Fe to any other place. More

I have taken my vehicle in twice for an engine failure problem performed all the recommended maintainence but the problem persists. Each time I have taken the car in service to set up an appointment has b problem performed all the recommended maintainence but the problem persists. Each time I have taken the car in service to set up an appointment has been poor as the service department is basically unreachable by phone even after reaching out to the service managerial received no callback at all. More

I love the service department. They are always friendly and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. More

Lithia is determined and kind hearted people who care dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! More

You need to answer the phone in the service center. I called multiple times with no answer. Service was great when I finally made it in called multiple times with no answer. Service was great when I finally made it in More