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844 Reviews of Lithia Hyundai of Odessa - Service Center
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December 08, 2021
Worst experience ever. Poor management. Maintenance workers like to cut corners and make excuses and not take responsibility for their actions. Service manager Erick Gonzalez is very rude and does not workers like to cut corners and make excuses and not take responsibility for their actions. Service manager Erick Gonzalez is very rude and does not have any respect for the customer. More
by Dominique111423
Verified CustomerEmployees Worked With
Bailey, Jake mechanics , Eric Gonzales
November 23, 2021
Had a 1:00 pm appointment for service and finally got out of there at 4:30. Plus the one thing they were supposed to check they didn’t even look at. My car went to the end of the line, what was the point of of there at 4:30. Plus the one thing they were supposed to check they didn’t even look at. My car went to the end of the line, what was the point of an appointment. More
by Sisso1953
Employees Worked With
Eric Gonzales
November 23, 2021
They did not let my wife or me know what was going on with the car. Then when asked they didn't know where the car was parked and the person that started to apply discounts to order just left and didn't with the car. Then when asked they didn't know where the car was parked and the person that started to apply discounts to order just left and didn't say anything. Not all the work that was requested to be done wasn't completed along with a 2 hour plus wait after being told a hour wait at most. Very disappointing. More
by Gregh
Employees Worked With
Eric Gonzales
November 16, 2021
The dealership is awesome but too expensive, for example performing synthetic oil change service, why do you charge? And still charge labor of 25 $, it doesn't make sense performing synthetic oil change service, why do you charge? And still charge labor of 25 $, it doesn't make sense More
by geoffryrutto
Employees Worked With
Eric Gonzales
November 11, 2021
The staff at the service department was courteous and efficient. I received a call as soon as my car was ready. All my questions were answered. efficient. I received a call as soon as my car was ready. All my questions were answered. More
by TISDALE_GINA
Employees Worked With
Eric Gonzales
November 08, 2021
The staffs are very accomodating and you can have coffee while waiting and I like store to buy stuffs with hyundai logo like the bonnets and key holders while waiting and I like store to buy stuffs with hyundai logo like the bonnets and key holders More
by nelsonnabua
Employees Worked With
Eric Gonzales
November 08, 2021
Waited 3 hrs for an oil change. Asked what was taking so long and was told they had a tire repair. My car stayed on the lift for over an hour. Never had I had an oil change take that long. long and was told they had a tire repair. My car stayed on the lift for over an hour. Never had I had an oil change take that long. More
by TODD.BOUTTE
Employees Worked With
Eric Gonzales
November 01, 2021
The service department associate Eric always takes care of everything when I take my care in to get it serviced. Very professional and friendly. of everything when I take my care in to get it serviced. Very professional and friendly. More
by aleopardgirl
Employees Worked With
Eric Gonzales
