Lithia Hyundai of Odessa - Service Center

Was not called before work was done Front desk not Was not called before work was done Front desk not competent in explaining work that was done. Was not called before work was done Front desk not competent in explaining work that was done. More

I'm a little perceived at this dealership because I've got something that went wrong with my car it was a factory defect and now they want me to pay for it to get it fixed somehow that just don't seem rig got something that went wrong with my car it was a factory defect and now they want me to pay for it to get it fixed somehow that just don't seem right. The seal that goes around the steering wheel up under the hood there it's broken off and that's a factory defect they told me he would cost me $300 to get that replaced. More

My car needed 2000 dollars worth of work done and they never even told me.I had to have it serviced a week later to diagnose the problem never even told me.I had to have it serviced a week later to diagnose the problem More

Erick is a very friendly guy. Always there to answer any questions about our cars. I appreciate his fast service. questions about our cars. I appreciate his fast service. More

Sir,I think I have been patient enough, I left my 2017 Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept revi Sir, I think I have been patient enough, I left my 2017 Hyundai Tucson on April 20th at your dealership after it blew an engine. Warranty dept reviewed and approved my engine replacement. After waiting over a month and half to get the engine and parts it arrives. Now I'm being told that there is only 1 mechanic that works on small block engines. So now due to that we have to wait even longer. My son managed to contact your dealership and he was told that you are running behind because people are out on vacation. My wife and I both work and have been having to share 1 vehicle. It is an inconvenience to say the least. I give Lithia Hyundai a negative rating I would. Your customer service SUCKS! Your serviceman never returns your call. I called your operator and she hand delivered a note to the service manager (several times) and he may or may not called me back. As of today it's been close to 6 months that I have not been able to drive. A vehicle that I continue to pay without being able to drive! I have started to reach out to a lawyer to see what avenue I have to get my vehicle back! More

Went the extra mile to get us our vehicle over the weekend. We were out of town and they dropped it off at the airport. weekend. We were out of town and they dropped it off at the airport. More

My car wS in for a recall. They kept my car for 3 months and offered no loaner car. Would not return calls when I wX asking for updates on the repair. and offered no loaner car. Would not return calls when I wX asking for updates on the repair. More