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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
879 Reviews

879 Reviews of Lithia Hyundai of Odessa - Service Center

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August 07, 2022

It sucked and it was slow and it took two hours to do a ten minute oil change More

by SONRAYSTINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Aug 08, 2022 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened.

August 05, 2022

My vehicle has the lifetime oil change on it. I have never had an issue in getting this service taken care of when needed. Actually, I look forward to it because I am always treated as an apprec More

by Byrdmeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Aug 08, 2022 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We look forward to the next time we can help you. Until then, take care!

Aug 09, 2022 -

Byrdmeister responded

You are welcome. Noting but the facts. I can be critical when it is deserved. However, no need with this top notched service. They meet my expectations each and every time. Thnx

August 05, 2022

Joey and his team provided excellent service throughout whole purchasing experience! Very professional and thorough! More

by NUNEZKRYSTAL18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey , Eric Gonzales, Vincent Nunez, Roberto Ramirez, Joseph Cadenhead, Amy Willingham
Aug 08, 2022 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We look forward to the next time we can help you. Until then, take care!

August 04, 2022

They are very friendly and helpful. Every time I come they are smiling and polite. More

by mdawnmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

August 03, 2022

Fluids are not topped off, had a leak and the techs didn't even have the courtesy to inform me. Not sure if it's because it's a prepaid service but won't be buying the prepaid service again More

by LOZANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened. We look forward to hearing from you.

August 03, 2022

We all can improve in everything we do. We are not perfect people but can do better. More

by NOEMIALADDRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened. We look forward to hearing from you.

August 02, 2022

There is not enough people or workers in this location it took a month too just get a part put on my car that was under warranty this is not good customer service. More

by Rodneybgs8
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened. We look forward to hearing from you.

August 02, 2022

Kind people, but they are unorganized, slow, and they don’t call back. I have been very disappointed with my service there. More

by MEAGANDIXON2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Gonzales, Vincent Nunez
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

Please call us at (432) 614-0345 to let us know more about what happened. We look forward to hearing from you.

August 02, 2022

Did a great job on my car . My car sounds like a brand new car. I am totally happy. Will highly remend More

by TRS_CSNRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna front desk, Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

August 02, 2022

Staff was always professional, determined to make me understand the situation of the warranty work being done and courteous to my frustration More

by Richlynnauto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Aug 05, 2022 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

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