Lithia Hyundai of Odessa - Service Center

This dealership does its job, but just barely. Customer service and communication needs some improvement! Customer service and communication needs some improvement! More

I had very good service when I went in today . was out in 1 hr was out in 1 hr More

Sat in the car waiting for over 15 minutes for someone to come see what I was there for. No communication on my vehicle. It was pulled into the bay, never lifted in the air for my oil change then pulled out come see what I was there for. No communication on my vehicle. It was pulled into the bay, never lifted in the air for my oil change then pulled out to where I couldn’t see it. I was there over 2 hours. Air filter showed to be replaced on the paper work I was given but when pulling it out, it wasn’t done. I’ve had a part missing on my vehicle since 3 weeks off the lot and they still cannot fix it. Multiple trips to the dealership. Requested to schedule in a date and time for it to be fixed seeing the parts been there and no one notified me. The appointment wasn’t scheduled. I absolutely dread having to go over there for anything service wise! More

The service tech responsible for notifying me about vehicle being ready never called me to pick up so I went to pick up truck 15 minutes before closing time , nobody was in building found keys laying vehicle being ready never called me to pick up so I went to pick up truck 15 minutes before closing time , nobody was in building found keys laying on counter & got them & left. I would have appreciated a courtesy call to let me know vehicles was ready instead of making me wait till almost 7 pm. . More

Everyone was nice and helpful and my car was serviced quickly. I would recommend this dealership. quickly. I would recommend this dealership. More

Everything went great yesterday. I got my vehicle in and out in a timely manner. Very satisfied with the work. I got my vehicle in and out in a timely manner. Very satisfied with the work. More

Excellent service very quick,took good care of me,thank you very much wouldn't go nowhere else you very much wouldn't go nowhere else More

The service was good, as usual, but the guy that had to take the keys and service request was technically ignoring me, after someone told him I was waiting for him. After that, he did took good care of my take the keys and service request was technically ignoring me, after someone told him I was waiting for him. After that, he did took good care of my needs and requests. More

It’s always nice and clean inside always have coffee that is fresh and very nice attitude. is fresh and very nice attitude. More

This is the best dealership to bring your vehicle in for service very reliable fast service n very nice people I wouldn't take my vehicles anywhere else 😀 service very reliable fast service n very nice people I wouldn't take my vehicles anywhere else 😀 More