Lithia Hyundai of Odessa - Service Center

Very hard to get ahold of the service department. They schedule your appointments way out. Then twice I’ve dropped my car off and they forgot it was even there both times. I called three times the se They schedule your appointments way out. Then twice I’ve dropped my car off and they forgot it was even there both times. I called three times the second visit I made to remind them my car was there and I never was able to get through to the service manager, and finally after a couple days of no call for updates I called again and when I did get ahold of the service manager he said they still haven’t diagnosed my car. I definitely do not recommend taking your car there. More

It was nice to walk in with no appointment and have quick service. Everyone was nice and I had a great experience. service. Everyone was nice and I had a great experience. More

Over all good however long time waiting. Everyone handled things in a professional manor. I bought my car at this Dealership in 2009 and have been to the dealership ever since. Everyone handled things in a professional manor. I bought my car at this Dealership in 2009 and have been to the dealership ever since. More

They did an oil change and did not even reset the miles! And not even put the sticker And not even put the sticker More

Great and very professional staff. I went in for a service on my vehicle. It was pretty quick and I had no issues. I went in for a service on my vehicle. It was pretty quick and I had no issues. More

The wait time is to long for them to even run a diagnostic on the vehicle and according to them it is going to be around 3 months for them to get to the vehicle, meantime I don't even get a loaner diagnostic on the vehicle and according to them it is going to be around 3 months for them to get to the vehicle, meantime I don't even get a loaner vehcle. More

Good service , nice people , they are very fast to fix cars , I m glad I have this place here ! I m very happy ! Thanks a lots . cars , I m glad I have this place here ! I m very happy ! Thanks a lots . More

I like the brand new 2023 vehicle I left the lot with, especially given that my car had given out there at the service station and I couldn’t have returned home over 500 miles away; however, I sincerely w especially given that my car had given out there at the service station and I couldn’t have returned home over 500 miles away; however, I sincerely would have appreciated even more if there had been a wider selection from which to choose. The salesman and finance guy were friendly and professional. The amenities and general ambiance were nice. The bathroom was clean and tidy. This is not the first time Lithia has sold me a car and it probably won’t be the last, either. The overall value to me would have been higher had I left with service free for the life of the vehicle and I wish that I had been offered more extras but I guess everyone was eager to go home for the day. I totally appreciate, though, that the dealership was open for business when I needed it most. More

Very good experience: even though they ordered the wrong parts, they put my safety first and gave me a loaner car until my brakes and rotors arrived, When my brakes arrived, they also took responsibility fo parts, they put my safety first and gave me a loaner car until my brakes and rotors arrived, When my brakes arrived, they also took responsibility for their mistake amd charged me $600 less as I was originally quotes for the wrong parts. More

I like the friendliness and also the service. I was in and out quick. Very professional. I was in and out quick. Very professional. More