Lithia Hyundai of Odessa - Service Center

Could not book service online due to receiving error messages. Took me 3 calls on as many days before I even reached a person (tried both sales and service numbers, held for over 15 min each time and no messages. Took me 3 calls on as many days before I even reached a person (tried both sales and service numbers, held for over 15 min each time and nobody even answered). On the 3rd try I spoke with someone who said he was the service manager but said he couldn’t book me at that time because he needed to look into the system and confirm recalls were open even though I gave him the VIN on the spot. He assured me he’d call me back. He did not. Then on the 4th try I finally got the service booked. Experience at dealership wasn’t great either. After vehicle was done the key sat on service techs desk while he was away at lunch. There was another service tech there and someone in an office both of which saw me walk up several times, stared directly at my key and didn’t think to ask me if they could help me. The person in the office was having a casual non business conversation with another employee. Both of them saw me and just completely ignored me. And the other service tech was on the phone but could clearly tell I knew my vehicle was done. I was the only customer waiting at the time. He could’ve walked over when he got off the phone but chose not to. And there was no coffee. Overall not terrible but just a complacent attitude that made me feel unwelcome. “we are busy we don’t really need your business so just wait until we are good and ready”. There was one person pretty sure he said his name was Andy who I had a nice exchange with and made me feel welcome. More

Very good and frienly servicei will recomended to a friends and i will take my cars back to have done a service. friends and i will take my cars back to have done a service. More

Always thoughtful, trouble shoot well,feel like they have my best interests at heart, complete work in a timely manner my best interests at heart, complete work in a timely manner More

Good costumer service and polite group . Very helpful worked very hard to help me get into a new car Very helpful worked very hard to help me get into a new car More

Jessie and Eric took care of me and my car in a very professional manner. They are both friendly guys and I would think they would be very good to the other employees as well. Keep up the good work in professional manner. They are both friendly guys and I would think they would be very good to the other employees as well. Keep up the good work in the service department. More

I tried for 3 days to get someone to answer and then I finally had to get the front desk lady to make me an appoint for the following week. The service manager never contacted me afterwards like he said finally had to get the front desk lady to make me an appoint for the following week. The service manager never contacted me afterwards like he said about looking at the transmission. At least the mechanics are good because the service itself was horrible. More

The person that helped me with purchasing my first car was so helpful, informative, and overall was super kind. He was honest and made my first time purchasing a car a great experience. There was a small was so helpful, informative, and overall was super kind. He was honest and made my first time purchasing a car a great experience. There was a small issue (gas cap wasn’t closed all the way) and he made a point to contact me the next day to make sure the issue remained resolved after having the vehicle looked at. I enjoyed my experience and am obsessed with my new car. ❤️ More

Great , Fast and Very Reliable Services! Couldn’t ask for a better Company with this matter in my hands . Couldn’t ask for a better Company with this matter in my hands . More

This experience was fantastic and the staff was incredible. I couldn't have chosen a better place to get my car. incredible. I couldn't have chosen a better place to get my car. More

I want to thanks Lithia Hyundai of Odessa for being so great! I received the best service for two recall services that my car needed. great! I received the best service for two recall services that my car needed. More