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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.0
788 Reviews
Call Service Center (432) 614-0345

788 Reviews of Lithia Hyundai of Odessa - Service Center

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June 08, 2023

Waited at the dealership for 2 hours to get an oil change and a manufacturing defect taken care of and watched other cars get worked on that had been there after me. Then was finally talked to and told that More

by natalier453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Report | Print
June 08, 2023

Everyone was very helpful an friendly! And it didn’t take long at all to get it done. More

by hansonjuanita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
June 08, 2023

Fast courteous friendly service from when I first pulled up to the wonderful staff that checked me out. Great job!! More

by DWILDEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Five stars to the wonderful lady that wrote up the work order., Eric Gonzales
Report | Print
May 30, 2023

I tried for 4 months to get an appointment that’s ridiculous it was just a recall More

by SHRJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Report | Print
Jun 01, 2023 -

Lithia Hyundai of Odessa responded

While we are thankful for your feedback, we would like to learn more about why your experience was not an exceptional one. Reach out to us at (432) 614-0345 to let us know how we can improve for your next visit.

May 30, 2023

I went to do the maintenance of 90,000 and an open recall. Well they didn't. I never go back to this dealer. More

by erodriguez1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jun 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

May 30, 2023

Great professional didn’t have to wait long and great service I would highly recommend More

by treyshawn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jun 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a positive review, treyshawn7! We're glad to hear that you had a great experience with our team at Lithia Hyundai of Odessa. We appreciate your recommendation and hope to see you again soon!

May 26, 2023

Amazing, I didn’t think I would be able to get into a good reliable vehicle and they worked magic and helped me get into something I could rely on. Amazing customer care excellent communication. Overall More

by Kylee Maples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Cordova, Eric Gonzales
Report | Print
Jun 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for taking the time to share your positive experience with us, Kylee! We're thrilled to hear that you had an amazing experience with our dealership and that we were able to provide you with a reliable vehicle. Our team is dedicated to providing excellent customer care and communication, so we're glad to know that we met your expectations. Thank you for choosing Lithia Hyundai of Odessa!

May 20, 2023

Manager Eric did very well with getting my vehicle ready and done properly thank you very much More

by XAVIER CHAVIRA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
May 19, 2023

Sorry need more work a n d m o r e s a l e h e l p More

by KAREESE860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
May 19, 2023 -

Lithia Hyundai of Odessa responded

While we are thankful for your feedback, we would like to learn more about why your experience was not an exceptional one. Reach out to us at (432) 614-0345 to let us know how we can improve for your next visit.

May 18, 2023

La última vez mejoraron esperemos que sigan así. Ya que en tiempos pasado. Si estaba mal en sercici More

by carlosomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
May 19, 2023 -

Lithia Hyundai of Odessa responded

Gracias por tomarse el tiempo para dejarnos una evaluación de cinco estrellas, Bryan! Estamos encantados de saber que tuvo una experiencia positiva con nosotros en Lithia Hyundai de Odessa. Agradecemos su negocio y esperamos tener la oportunidad de servirle nuevamente en el futuro.

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