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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
856 Reviews
Call Service Center (432) 614-0345

856 Reviews of Lithia Hyundai of Odessa - Service Center

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December 01, 2023

Kristine was very helpful and explained the process and repair well. The trout was completed as promised More

by GH930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
Report | Print
Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you, GH930, for taking the time to leave us a review. We are glad to hear that Kristine provided you with helpful information and explained the repair process well. It is our goal to ensure that our customers are well-informed and satisfied with our services. We appreciate your feedback and hope to serve you again in the future.

November 30, 2023

My experience was great! Everyone was very nice, helpful, and friendly! Great Customer Service from the initial write up to the cashier! More

by CLAUDIG6890
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
Report | Print
Nov 30, 2023 -

CLAUDIG6890 responded

I would definitely recommend my family and friends!

November 28, 2023

Great job, Proactive I would like to say he was very informational and very attentive to my needs More

by ROSGON2380
Recommend Dealer
Yes
Employees Worked With
Rafael
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Dec 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, ROSGON2380! We're thrilled to hear that our team member provided you with great service. It's our priority to be proactive, informative, and attentive to our customers' needs. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

November 27, 2023

Great customer service but cost is higher than I expected. Otherwise, overall great sercixe and experience. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
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Nov 28, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We appreciate your kind words about our customer service and your overall positive experience with us. We understand that cost is an important factor, and we appreciate your feedback. Please know that our pricing is based on various factors, including the quality of our services and the expertise of our team. We strive to provide value for our customers, and we will take your feedback into consideration as we continue to improve.

November 26, 2023

First, I went to American Chevy, which is next to Lithia, the same company in the same building and they rejected me because they couldn't do my oil change because my car is Hyundai and I do my oil changes t More

by PORRASOLAYA
Recommend Dealer
Yes
Report | Print
Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience with us, PORRASOLAYA. We apologize for any inconvenience you may have experienced regarding the oil change coupons. We appreciate your loyalty in choosing to service your Hyundai with us. We will address your concerns internally to ensure a better understanding of our coupon policies. We apologize for the lack of response from our manager and will follow up on this matter. Thank you again for bringing this to our attention.

November 25, 2023

Very difficult to get an appointment or call back. The problem with my car was not resolved. More

by JJRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

November 23, 2023

Eric Gonzales, our service adviser got car in and out in a short period of time which is really nice, especially when one is in a time crunch. More

by Motaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Motaml. We're glad to hear that Eric Gonzales, our service adviser, was able to efficiently assist you and get your car in and out quickly, especially when you were in a time crunch. We appreciate your feedback and hope to provide you with excellent service in the future as well.

November 23, 2023

Thank you Kristine for explaining about my recalls on my car.You are so kind and have great customer service. More

by DEBBIE_COLE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine
Report | Print
Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you, Debbie, for your kind words and positive feedback. We are glad to hear that Kristine was able to assist you with your car recalls and provide excellent customer service. We appreciate your support and hope to continue serving your automotive needs in the future.

November 22, 2023

Miguel worked a lot of magic to make a deal happen. I will be recommending him to anyone looking for a new car. More

by ALNOVOGRADAC53
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, ALNOVOGRADAC53. We're thrilled to hear that Miguel went above and beyond to make your car-buying experience a memorable one. Your recommendation means a lot to us, and we appreciate your trust in our dealership. If you ever need any further assistance, please don't hesitate to reach out.

November 02, 2023

Took 2 hours to change oil? Had a recall also but you didn’t have the part. If a recall you should have the part! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

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