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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
856 Reviews
Call Service Center (432) 614-0345

856 Reviews of Lithia Hyundai of Odessa - Service Center

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January 23, 2024

Get your car serviced someplace else. They have a non-negotiable diagnostic fee of $195.00. They fixed the problem with mine in less than 15 minutes with a fuse! Obviously it was the f More

by WADENE_MUSGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine in Service
Report | Print
Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

January 20, 2024

Wait was way too long. Not enough mechanics working.. waited 1 1/2 hours to get the basic oil change. More

by CJY7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service clerk
Report | Print
Jan 22, 2024 -

Lithia Hyundai of Odessa responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

January 17, 2024

Well kept informed , Eric’s very knowledgeable on what he does !! Recommend to all ! Thank you Eric ! Great job well done More

by Ochoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jan 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your kind words, Ochoa! We appreciate your recommendation and are glad to hear that Eric was able to provide you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

December 22, 2023

Told me I would have to wait about an hour for an oil change. It took 2.5 hours. Not happy :( Also while I was waiting one of the managers was almost yelling at the employees and saying the f word. Ver More

by TARABALLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the names of people in the service department.
Report | Print
Dec 26, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

December 17, 2023

Hyundai is the best dealership to go service your car you dont have to wait hours to get your oil change More

by MD.RIVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 19, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa. We strive to provide efficient and timely service to our valued customers, and we are glad to hear that your oil change was completed promptly. We appreciate your feedback and look forward to serving you again in the future.

December 15, 2023

VERY FAST SERVICE AND GREAT PEOPLE THAT WORK AT LITHIA HYUNDAI OF ODESSA SERVICE DEPARTMENT WAS GREAT. More

by EGonzales4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERIC GONZALES KRISTINE CAMPBELL
Report | Print
Dec 19, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service department at Lithia Hyundai of Odessa. We truly appreciate your kind words and are glad to hear that you found our service to be fast and our staff members to be great. Your feedback means a lot to us and we hope to continue providing you with excellent service in the future.

December 05, 2023

Good They were pretty fast and a nice waiting area with coffee water and snacks More

by EDENCASTILLO93
Recommend Dealer
Yes
Report | Print
Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, EDENCASTILLO93. We're glad to hear that you had a positive experience with us. Our team works hard to provide efficient service and a comfortable waiting area for our customers. We appreciate your feedback and hope to see you again in the future.

December 05, 2023

i rather pay for my oil changes elsewhere than use my complimentary ones with Lithia. i was the FIRST one there at 8am to ensure a quick oil change and didn't leave until 10:30. More

by gomezamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Gomezamber. We apologize for the extended wait time you experienced during your recent visit for an oil change. Your feedback is important to us, and we will use it to improve our service and ensure a more efficient process moving forward. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

December 04, 2023

Excellent staff and help out with anything even our questions I will recommend everyone to yall More

by SHEILAREYES666
Recommend Dealer
Yes
Employees Worked With
Jacob
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for taking the time to share your positive experience at Lithia Hyundai of Odessa! We are thrilled to hear that our staff was excellent and helpful in answering all of your questions. Recommendations mean a lot to us, and we truly appreciate you spreading the word. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Lithia Hyundai of Odessa!

December 01, 2023

Very sweet and helpful. Helped me get what I needed Thank you for your help More

by 432JORGEORTEGA
Recommend Dealer
Yes
Employees Worked With
Kristine
Report | Print
Dec 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, 432JORGEORTEGA! We're glad to hear that our team was able to assist you and provide the help you needed. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business!

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