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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
851 Reviews
Call Service Center (432) 614-0345

851 Reviews of Lithia Hyundai of Odessa - Service Center

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January 30, 2024

The tech left my passenger seat down all the way could of at least raised it up and my steering wheel was dirty could of taken gloves off before they touched my wheel More

by Ambular96
Recommend Dealer
No
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Jan 31, 2024 -

Lithia Hyundai of Odessa responded

Hey Ambular96. We want to thank you for rating us and wish to learn more about your last visit! Please don't hesitate to call us: (432) 614-0345. Our team hopes to talk soon!

January 26, 2024

Oil change and it took a long time I was the first to get there so not sure why there was already a wait More

by BRANDIBIBLE22
Recommend Dealer
Yes
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Jan 31, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, BRANDIBIBLE22. We apologize for any inconvenience caused by the wait during your recent oil change. Our team strives to provide efficient and timely service to all of our customers. We appreciate your feedback and will take it into consideration to improve our processes. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

January 25, 2024

He was very knowledgeable and helped me when I tried to get the car and got it. More

by SLDISHONG61
Recommend Dealer
Yes
Employees Worked With
Guadalupe bar.
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Jan 31, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa. We are glad to hear that our knowledgeable staff was able to assist you in getting the car you wanted. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future.

January 24, 2024

The dealership is very helpful when I take my car for an oil change. Great job More

by A123ZORRO
Recommend Dealer
Yes
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Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa! We are delighted to hear that our dealership was able to provide you with helpful and efficient service during your oil change. Your kind words are greatly appreciated, and we look forward to continuing to serve you in the future.

January 23, 2024

Good service Good service done timely manner professional very friendly staff would recommend to friends and family More

by RMURRY221
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us such a positive review, RMURRY221! We are thrilled to hear that you had a good experience with our service team. Providing timely and professional service is a top priority for us, and we are glad that our staff was friendly and helpful. We truly appreciate your recommendation to friends and family. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

January 23, 2024

Get your car serviced someplace else. They have a non-negotiable diagnostic fee of $195.00. They fixed the problem with mine in less than 15 minutes with a fuse! Obviously it was the f More

by WADENE_MUSGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine in Service
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Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

January 20, 2024

Wait was way too long. Not enough mechanics working.. waited 1 1/2 hours to get the basic oil change. More

by CJY7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service clerk
Report | Print
Jan 22, 2024 -

Lithia Hyundai of Odessa responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

January 17, 2024

Well kept informed , Eric’s very knowledgeable on what he does !! Recommend to all ! Thank you Eric ! Great job well done More

by Ochoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
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Jan 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your kind words, Ochoa! We appreciate your recommendation and are glad to hear that Eric was able to provide you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

December 22, 2023

Told me I would have to wait about an hour for an oil change. It took 2.5 hours. Not happy :( Also while I was waiting one of the managers was almost yelling at the employees and saying the f word. Ver More

by TARABALLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the names of people in the service department.
Report | Print
Dec 26, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

December 17, 2023

Hyundai is the best dealership to go service your car you dont have to wait hours to get your oil change More

by MD.RIVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 19, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa. We strive to provide efficient and timely service to our valued customers, and we are glad to hear that your oil change was completed promptly. We appreciate your feedback and look forward to serving you again in the future.

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