Lithia Hyundai of Anchorage - Service Center

When I first came to the dealership to make an appointment for Recall issues on my 2021 Santa Fe, the Service Dept lobby was vacant of any personnel. I waited for about 15 minutes before someone c appointment for Recall issues on my 2021 Santa Fe, the Service Dept lobby was vacant of any personnel. I waited for about 15 minutes before someone came to be behind the counter, but my waiting didn't stop there. A person that had arrived there before me got helped, which required some sort of help outside the building for another 15 minutes or so. During that interval, a woman came and sat her backside in an office that I came to later learn was the Warranty office. She made no attempt to talk until, after about 10 minutes I asked if there was anyone else that could answer my questions since I had other appointments to get to. She told me that someone 'was on break' but she would call them to see if they would come back off their break early to assist. They agreed to come back, but arrived after the Advisor had come back behind the counter (although she was still occupied with whatever she was doing previously, ignoring my presence). I was helped by Christian, and he was pleasant but I was already aggravated due to the lack of concern for a customer by the the woman in the Warranty office and the oblivious attitude of the Advisor, irrespective of her work load. Either woman could have acknowledged my presence, and at the very least asked me a question to determine what my need was, since I possibly could have been needing something to be handled by a different or department. Something they never bothered to find out. Also, while standing there with nothing to do but look around, the 'cluttered' state of the counters and surrounding area did not look 'clean and inviting'— a little housekeeping seems in order. If the attention to details— which is the responsibility of the Service Dept in a dealership!— is in that low regard, how can I expect that my vehicle will even be cared for properly when it does come in for work? In subsequent visits to drop off/pick up my vehicle for its recalls, I met other owners dropping their vehicles, and the fears GREW! After arriving at 6:45am to ensure a speedy drop-off with a Service Advisor at 7am (or at least that is what I had hoped), I met another owner as we stood outside the building looking into a dark Service Dept office; it was 7:15 when we both finally left, but no one ever showed to open the office. The other owner, a woman, told me that this was the worst dealership she had ever dealt with and that she totally regrets buying her car here. She told me that she was on the verge of selling her car rather than dealing with this Service Dept any further. The inability to call and actually TALK with a human (RATHER THAN TEXTING!) has a person feel as though they are being held captive, and that THEY (the *Service* dept) are doing you a favor by letting your car be worked on here. They will contact you at THEIR convenience. In fairness, the department may be understaffed, and that means that they have POOR LEADERSHIP from the TOP DOWN. At the least, re-evaluate your staff load and maybe give employees some motivational training to help them know how to receive the 'reasons for them having work' there. Not to be overwhelmingly 'mean', the service techs that came into the office seemed to have no 'fire' in their soul for what they were doing; as though their thought was "If I don't get it done today, it will be here tomorrow." I saw many things that will take significant time to re-work, if you even think you need to put forth the effort. More

Tried to get an oil change just after moving/driving to AK, but the local quick lube didn't stock the filter. Went to an auto parts store and they didn't have it either. Did a search and found there was a AK, but the local quick lube didn't stock the filter. Went to an auto parts store and they didn't have it either. Did a search and found there was a Hyundai dealership in Anchorage, Lithia. Went here to get a filter, just assumed they would be booked up. But to my surprise, they offered to try and fit me in. 25 minutes later I was back on the street with an oil change behind me. Instead of them being my 2nd or 3rd choice in the future, they will be my First and everywhere else will be an emergency backup. More

Customer service is awful. They never return calls or text messages. Turn around is slow. They never return calls or text messages. Turn around is slow. More

Christian and the service department were extremely rude and made the experience horrible. The only reason we still continue to do business with this dealership is because of Tony. He totally made up for th and made the experience horrible. The only reason we still continue to do business with this dealership is because of Tony. He totally made up for the way that I was treated by the service department More

Dana was great at the front desk and tried really hard to help me. But in general, I would never recommend anyone to use Lythia for service. Trying to get in for service is horrible. It is impossible to get help me. But in general, I would never recommend anyone to use Lythia for service. Trying to get in for service is horrible. It is impossible to get an appointment. I called several times and no one returned my calls and the online system says the next appointment Is 3 months away. I even sent an email and called and asked a sales person to ha e them call me back Nothing!!!. My heater/air system wasnt working correctly and my check engine light came on. I even paid for an extended warranty and my car is only 3 years old. I finally just drove in from the valley on Oct. 3rd and waited until I got help. I was told they were too full and the soonest they could see my was the 17th. I explained how hard it is to even speak with someone there and that we had gotten an error code and and could we fix it ourselves and not void the warranty. Dana then offered to have someone do a scan. They said the check engine light was on due to uncleared old codes. They then cleared the check engine light (after me asking if my husband could replace the part) without it affecting the warranty. I received a piece of paper saying g the car was fine and if the light came back on...it would require another scan. I was driving to Fairbanks the next day and the light came on. I finally paid someone to change the part we knew needed to be changed (from the error code we got originally) and I traded in the car. I will never buy another car that has to be serviced at Lithia. Please note: this was my last and final problem with the service department there. More

It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to the dealer. Great cars, we have 4 but service is poor. More

I have 15,000 miles on my car. I’ll drive it easy. I’ve been in there time after time and asked you about issues with my car. I seem like I get put aside. Are you gonna fix my car? I’ll drive it easy. I’ve been in there time after time and asked you about issues with my car. I seem like I get put aside. Are you gonna fix my car? Are we gonna sit here and do surveys all day long? More

Great costumer service and friendly people working at front Service counter.. Kudos for hard work. front Service counter.. Kudos for hard work. More

Everyone is always so kind and helpful. The service is always great as well, Christian helped me and he was wonderful! The service is always great as well, Christian helped me and he was wonderful! More

Christian is a great service advisor and got to my car very quickly and efficient very quickly and efficient More