Lithia Hyundai of Anchorage - Service Center

Your Service department handled my appointment very well, it was timely and Right on top of things. it was timely and Right on top of things. More

Always straightforward with what service needs to be done and I get no hassle about anything extra to do. Will continue to use them for all service needs until I get a bad experience, which hasn’t happened i and I get no hassle about anything extra to do. Will continue to use them for all service needs until I get a bad experience, which hasn’t happened in 7 years. More

The service itself was quick, the problem was getting an appointment. I called four separate times. Each call went to a message machine. I left four messages asking for a call back to set an appointment. I appointment. I called four separate times. Each call went to a message machine. I left four messages asking for a call back to set an appointment. I then texted twice asking for a call back. NO ONE EVER RETURNED MY CALLS. I ended up calling the franchise manager and he set my appointment. If the work needed was not a dealer required computer update, I would have gone somewhere else. This is the second time I have had issues with service department not returning calls and I have only owned my Hyundai since May. Because of the lack of service, and respect, from the service department, my next vehicle will not be a Hyundai. More

Salesman was friendly, knowledgeable and professional. The finance practice could be more transparent, thank you. The finance practice could be more transparent, thank you. More

Car works amazing! Thank you! Had my summer tires changed to snow tires and it's running perfectly! Thank you! Had my summer tires changed to snow tires and it's running perfectly! More

Quick and efficient work. Parking lot needs some improvements to make it easier to get service done. Parking lot needs some improvements to make it easier to get service done. More

Customer Service was Excellent! Service received was explained and cost given upfront. The service was fast. Service received was explained and cost given upfront. The service was fast. More

Blake Mc Carthy. Best seller and fair seller I have ever seen. On time and full of consideration Best seller and fair seller I have ever seen. On time and full of consideration More

My filter was installed improperly. It sprayed oil all over the inside of my engine compartment, underneath my car and up the back end. After repeated unreturned calls, I got a ride to It sprayed oil all over the inside of my engine compartment, underneath my car and up the back end. After repeated unreturned calls, I got a ride to the dealership where they agreed to tow my vehicle and fix the filter which they did but left my car a mess. They only wiped the cover inside the engine compartment and nothing else. The insulation pad on the roof of the engine compartment absorbed the oil like a sponge and it still stinks, the vehicle continued to leave oil drips on my garage floor for days and the back of my car is still sticky and covered in oil. I played phone tag for a couple days with the manager to resolve and then never heard back. More

One suggestion is to add a way to schedule simple stuff like oil changes on line. like oil changes on line. More