Lithia Hyundai of Anchorage - Service Center

Service is helpful, listens to my concerns and questions and they answer s I understand. and they answer s I understand. More

Prompt service :-) very happy with the personnel everyone is very friendly I was in and out very quickly. I will bring my vehicles here again as well as probably buy our next vehicle here again is very friendly I was in and out very quickly. I will bring my vehicles here again as well as probably buy our next vehicle here again More

Good service. Work was completed in a timely manner. A check of the vehicle was done and explained to me. Work was completed in a timely manner. A check of the vehicle was done and explained to me. More

Was a great experience would go back again for future needs. thank you so much needs. thank you so much More

No issues with customer service, but they need to be available to answer the phones. Or at least make call backs in a timely manner. Never received a call back, had to walk in just to schedule an appoin available to answer the phones. Or at least make call backs in a timely manner. Never received a call back, had to walk in just to schedule an appointment. More

Made an appointment for a simple issue that should have been finished in 15 minutes max, 5 days later they still hadn’t even looked at it and wouldn’t answer the phones when I called to see what the status been finished in 15 minutes max, 5 days later they still hadn’t even looked at it and wouldn’t answer the phones when I called to see what the status was on the vehicle. Had to Uber and Lyft back and forth between work because they couldn’t be bothered to tell me that they hadn’t even looked at it yet if I had known sooner I could’ve picked up my vehicle and check it myself and not have to pay so much in transportation. Spoiler alert I ended up doing that anyways just after being put out for 5 days. More

Poor workmanship, oil leak on filter housing and rear window defrost not fixed. Not responding to calls to schedule repair. window defrost not fixed. Not responding to calls to schedule repair. More

It’s very hard to get a hold of anyone. It took over a week to finally speak to a person and schedule an appointment. The app is even worse. It took over a week to finally speak to a person and schedule an appointment. The app is even worse. More

They were really helpful, and polite, took care of the issue quickly. And kept me informed through out the process issue quickly. And kept me informed through out the process More

You have some very serious issues going on within your service department. A letter will be sent soon to Mr. Jeremy Tou. I am attaching the letter to this survey, Regarding the operational use of and sa service department. A letter will be sent soon to Mr. Jeremy Tou. I am attaching the letter to this survey, Regarding the operational use of and satisfaction of your service department, it had been so bad that I honestly thought it was just a one-time thing... that is until I came in one day to hear of another customer complaining about how nobody called him back even after having left several messages on several occasions over a period of over a week. Now on to the most relevant and significant issue... Jeremy, I understand that my wife has left very good yelp reviews for Lithia Hyundai previously, as we have been pleased with the service to her Sonata purchased there. But if asked to do so now, we wouldn’t answer the same way due to our recent encounter with your service department. In fact, completely unsatisfied is the highest appraisal I think we could offer. HISTORY: 1. She began having problems with the vehicle as it refused intermittently to start and just offered a clicking sound although lights and radio would work. After needing to get jumped multiple times she began calling and leaving messages on both the work phone and Bryan's cell phone before Labor Day (yup, Labor Day). With no response after a long wait, we finally drove across town to speak to someone personally and were told the first opening to get the problem checked would be December 16, well over a month away! We were leaving for vacation that day, so we arranged to drop it off just before we departed. So, she just quit driving it during the interim. We noted as we drove it to the Hyundai place that the check engine light had come on. Upon returning from vacation, we expected to have received some sort of remittance by mail, text, voicemail, or email). But we did not hear back until after Christmas. We were told that some sort of test showed something needed to be reprogrammed and there was no charge as it was covered by the extended warranty. 2. My wife discovered the next time she drove the vehicle that the engine cover had never been replaced. I was rather livid. I told my wife that if someone can’t replace an engine cover, who knows what else they may have left undone(?). So, I drove it back to show someone that this in person. I will not digress for now into all that went on during my visit, but it didn’t seem like it helped restore any confidence in your service department. 3. It’s not like she drives from Wasilla every day or such. She only drives the car around base a couple of times weekly. Then one definitive day, on January 10th she went to the grocery store. Guess what? Same Issue!?!? The vehicle wouldn't start and was just clicking despite lights and radio working. We brought it in again and dropped it off and received a call the battery was dead and needed to be replaced. After receiving the cost estimate. I decided to purchase and replace a battery myself. Which I did. While I was doing so, I observed that several clips had been broken and assumed that this happened during the last visit. I asked Josh about replacing them, and after receiving some details about where they were and so forth, he came back to tell me that nobody had done any maintenance in that area and wouldn’t have removed the radiator trim piece. I accepted that answer but still wonder how the pieces could break without me or any of the maintenance team members having touched them. I was triggered by Josh when he repeated what seemed like a rehearsed rhetorical toned response, “Plastic doesn’t hold up in the cold very well” “Besides”, he added. “They only cost a few bucks to replace.” Soon, I was presented with a bill of $190. Inside my head I shouted, “For the verification that the battery was dead and a failed battery test?!” Thankfully, I chose not to make a scene. But honestly, I consider that not only excessive, but extreme. For goodness’ sake, Auto Zone will do this with no questions asked. One final thought, it then occurred to me that he had suggested that I buy a few fasteners as well?!?! What audacity. SUMMARY: Firstly, I have been a mechanic for some time in another field and it is obvious to me that this was the issue/malady didn’t just “happen”. Secondly, despite whatever the “manual” is that your mechanics go by may say, I can’t believe that it forbids them to ensure that the battery, alternator and/or starter are operating optimally. When presented with the symptoms or indications given them. I can show you numerous examples that offer identical recommendations for the problem as well. I still struggle with the concept of this test not being performed when the shop had the vehicle the first time for over 10 days after a 35 day wait to get it in, and what I was charged after I purchased the battery and performed the work myself. All this adds to our bewilderment at our hesitating to taking the vehicle elsewhere as we purchased the extended Lithia warranty, but unless this is explained and/or corrected to our satisfaction, we are going to be sure to not utilize the warranty we were hoping would be a sound investment and our yelp review will be expressing this. Please save what hope we have in continuing to welcome your services as might be expected. Looking forward to your response, Stephen & Terry Zachary More