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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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October 16, 2022

Never answer the phone calls but apparently answer texts. Never got follow up calls. I had to call daily multiple times to check on my vehicle they never fixed. Just guessed at what was wrong and wanted me More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I'm not sure who all helped me. I got someone new every call
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing this. It is unfortunate to hear about your experience and I apologize for the inconvenience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 16, 2022

Great place good service not a long wait. I’ll be back again. Highly recommend More

by KASSIHUPE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great time working with our team! We hope to see you again here at Lithia Hyundai of Anchorage!

October 16, 2022

Nathan was the absolute best sales person! Always answers his phone and messages. The rest of the dealership to include the service department and finance could learn alot from him about cus More

by erica.mateo@rocketmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter, Nathan Carter
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi Erica, Thank you for the review! We are happy to hear your time with Nathan was a great experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

October 15, 2022

Best service department in town. Also appreciate the rides if needed and speed of service. More

by DANYLUKKEPE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy you had the best service with us here at Lithia Hyundai of Anchorage! We hope to see you again down the road!

October 15, 2022

Fast, efficient professional, personal is friendly and professional and helpful. They are good at their job. More

by MARBIL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

October 15, 2022

Work was quick and easy. Vehicle returned in a timely manner and in same condition. More

by Alberto Cordew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi Alberto, Thank you for the review! We are glad your time with us was a quick and easy experience! We hope to see you again here at Lithia Hyundai of Anchorage!

October 15, 2022

It is impossible to call the service department for an appointment, and when you get an appointment it so long away. I scheduled an appointment 3 weeks out and did not show up on time, and was told I had More

by nwr007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 20, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing this. It is unfortunate to hear about your experience and I apologize for the inconvenience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

October 14, 2022

The best service I had when I'm taking my vehicles in to get worked on and very kind when I'm talking to one of the workers very helpful More

by ERASO.DEBBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

October 14, 2022

Thanks for continuing to provide good services for my suv. I look forward in receiving my next service on 10/26. More

by Lennier😋
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Oct 19, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! It was a pleasure to work with you here at Lithia Hyundai of Anchorage! We hope to see you again soon!

October 11, 2022

Got the vehicle in as scheduled. Service customer support guys are great. They're friendly and professional. Work completed in a little longer time than expected but one of the custo More

by GARYHUDSON907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garza, Jeremy Tou
Oct 12, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy to hear your time with us was great! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

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