Lithia Hyundai of Anchorage - Service Center

The service and sales department are both wonderful. Blake arranged my vehicle for me during my quarantine with Covid. That in itself was amazing. He found a vehicle for me and communicated with me with Blake arranged my vehicle for me during my quarantine with Covid. That in itself was amazing. He found a vehicle for me and communicated with me without me leaving my home until I was well. I never had an experience that was so easy, I really could not believe how easy he made my experience. And on top of that 2years later he still remembers my name and addresses me by name when he sees me and he's not busy. You are truly appreciated. The contact I have had with the service department is equally experienced as the sales. Kevin's has been excellent in keeping me on track with any concerns and questions I may have regarding current and future service my vehicle may need and in giving me options and choices. However I am owed a detail and when you are able to fill that position I would appreciate getting this completed also. I have recommended your company to my friends and coworkers. Keep up the excellent customer service. And I do truly thank you for the call backs when my call has to be rerouted to the parts department. They ate always patient and listen so they can serve me or get me to the correct person whom can address my needs. My experience has been uncomplicated. So in closing the employees pay attention when speaking to me and following up with great service. Keep up the great work. Sorry this is so long. More

Service representative was friendly and informative. There were some miscommunication with the sales department but the issue was resolved and new appointment was made very quick There were some miscommunication with the sales department but the issue was resolved and new appointment was made very quick More

I’ve always been happy with every visit I’ve had. I bought my tuscon brand new in 2021 and would never buy another brand. I bought my tuscon brand new in 2021 and would never buy another brand. More

Almost every time I call your service department no one answers the phone and when I leave a message no one ever calls me back,in order to make an appointment for anything I have to drive all the way t one answers the phone and when I leave a message no one ever calls me back,in order to make an appointment for anything I have to drive all the way to your store just to make an appointment and I understand that you are very busy so that being said the waiting time for an appointment is almost a month away and I feel if I bought a new vehicle and bought new studded tires I should not need to pay for tire change over. More

Service department is knowledgeable, and good at what they do. Service Advisor are willing to explain things. they do. Service Advisor are willing to explain things. More

Service advisors willing to jump in and help each other out and help customers that are waiting. out and help customers that are waiting. More

When you can get an appointment they are great. Problem is that phone calls go to voicemail that are never responded to. Text option does not work. Online blue link is broken. I had to make an appo Problem is that phone calls go to voicemail that are never responded to. Text option does not work. Online blue link is broken. I had to make an appoint by going to the counter. More

The dude at the counter went to the bathroom for over 30 minutes. I waited with my 4 year old and then had to have him paged. Then when I went back he told me I needed to wait since they were understaffed. minutes. I waited with my 4 year old and then had to have him paged. Then when I went back he told me I needed to wait since they were understaffed. It was a recall. They called and said it was done. So waited for another 20 minutes for him to give me my keys and to get out of there. I would use another Hyundai if I could because that dude was all about excuses as to why he couldn’t get me in and out. I was the only one in the waiting area both times. More

Nathan did an excellent job in helping me find a vehicle that was suitable for what I was looking for. He didn't try to up sell me a car I didn't need or want. He listened to what I was looking for and help that was suitable for what I was looking for. He didn't try to up sell me a car I didn't need or want. He listened to what I was looking for and helped me pick out the options to look through. I didnt feel forced to buy, buy supportrd to make my own decision to buy. Nathan also did an excellent job in helping my friend to find a vehicle that worked for her, even though she had poor credit and didn't have a long work history. Thank You Nathan and Lithia Hyundai for your top-notch service! I highly recommend asking for Nathan at Lithia Hyundai on Old Seward, if you are in need of a vehicle. More

Always enjoy my service here. Needed a headlight and brake light replaced. Was on the road fast. Kudos to the crew at Lithia Hyundai! Needed a headlight and brake light replaced. Was on the road fast. Kudos to the crew at Lithia Hyundai! More