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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
936 Reviews

936 Reviews of Lithia Hyundai of Anchorage - Service Center

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November 12, 2022

Customer service is amazing! Scheduling a service is fast and convenient, they also noyify you asap the moment your vehicle is ready. More

by ANTRON2279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou, Bryan Collins
Nov 16, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an amazing experience! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

November 11, 2022

The service itself was quick, the problem was getting an appointment. I called four separate times. Each call went to a message machine. I left four messages asking for a call back to set an appointment. I More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Beals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Lithia Hyundai of Anchorage responded

Hello Steve, Thank you for bringing this matter to our attention. I apologize for the lack of communication you have experienced and for the inconvenience, this has caused you. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future service needs please send us a text at 844-871-8445 for a faster response. Jeremy Tou jtou@lithia.com General Service Manager

November 11, 2022

Salesman was friendly, knowledgeable and professional. The finance practice could be more transparent, thank you. More

by AZENETPENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a friendly and knowledgeable experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 11, 2022

Although they forgot all about my vehicle at least they were able to get it rescheduled within a weeks time and are going to wave the cost of the diagnostic test . More

by robgfinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name of the person
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 12, 2022 -

robgfinke responded

Thank you Mr. Jeremy Tou. You can contact me anytime.

November 11, 2022

Your Service department handled my appointment very well, it was timely and Right on top of things. More

by Toni.Egbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Collins
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi Toni, Thank you for the review! We are glad your time with us was a great experience! We hope to earn your business again here at Lithia Hyundai of Anchorage!

November 11, 2022

Always straightforward with what service needs to be done and I get no hassle about anything extra to do. Will continue to use them for all service needs until I get a bad experience, which hasn’t happened i More

by ANDREWCDUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a hassle-free experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 10, 2022

Quick and efficient work. Parking lot needs some improvements to make it easier to get service done. More

by ANNE.LAZENBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Carter
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi Anne, Thank you for the review! We are glad your time with us was a quick and efficient experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 10, 2022

Customer Service was Excellent! Service received was explained and cost given upfront. The service was fast. More

by noreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an excellent experience! We hope to earn your business again here at Lithia Hyundai of Anchorage!

November 10, 2022

Blake Mc Carthy. Best seller and fair seller I have ever seen. On time and full of consideration More

by ABDOUW2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 11, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We will pass along the kind message to Blake and the team! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

November 10, 2022

Car works amazing! Thank you! Had my summer tires changed to snow tires and it's running perfectly! More

by ALASKAWOLVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
Nov 10, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was amazing! We hope to see you again here at Lithia Hyundai of Anchorage!

Nov 10, 2022 -

ALASKAWOLVES responded

Your welcome! And yes this is my go to place for every car need i have. Thank you!

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