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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
937 Reviews

937 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 12, 2023

Great service appt. are time.by customer service and friendly service representatives and keeps you informed . More

by SIEVERS.TERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Marc Cravey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter
Jan 12, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a friendly experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 05, 2023

This visit was okay. The problem is trying to get in touch with the Service Center. Had to go in there as wasn’t able reach anyone by phone, text or email . Very frustrat More

by NONE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
Jan 05, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the 5-star rating! We appreciate your patience in working with us. Due to our service location, at times we are unable to receive calls for any future needs please send us a text at 844-871-8445 for a faster response. We wish you the best and hope to earn your business again down the road!

Jan 05, 2023 -

NONE3 responded

I used that method 3 times and still did not get a response. Had to give up and go into the dealership to take care of it

January 04, 2023

Service not completed as discussed. When it was done the oil filter was leaking following the oil change. Called to have fixed with no answer or response from messages left. Called Hyun More

by jnjravlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

January 04, 2023

Great service-in and out as promised. Pleasant employees-clean waiting area And restroom area More

by AKSTAMPIN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad your time with us was a great experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

January 03, 2023

Sales ok. ..but need more man power service department.worry about incase has problems ..takes too long for appointments and fix. More

by HENRY.C.SUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pagtakhan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Matthew French
Jan 03, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

January 03, 2023

Delivered the car at the previously made appointment time for a oil change service. Service was preformed in a timely manner. I was advised on a comprehensive vehicle check. Professional, competent, timely a More

by MBFOSTER45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Tou
Jan 03, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 03, 2023

if you plan trading in or buying a hyundai. take a different model vehicle in for service. That will tell you a-lot about everything you need to know. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. 907-762-5100 Anthony & Jason Sales Desk Managers

December 29, 2022

Great service from Dillon. Helped me find the right car sight the right options, outstanding car buying experience. More

by JOE
Recommend Dealer
Yes
Employees Worked With
Dillan Morales, Matthew French
Dec 29, 2022 -

Lithia Hyundai of Anchorage responded

Hi Joe, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

December 27, 2022

Always satisfied with service. Have purchased 4 different vehicles there over the years. Wife drives a Tuscon. More

by POSTALMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
Dec 27, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

December 27, 2022

Pleased with the services rendered on 12/21. Brought in vehicle for check engine light and 15K maintenance. Had a coupon for some of the included maintenances; presented them at check-in and t More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
Dec 27, 2022 -

Lithia Hyundai of Anchorage responded

Hi Josh, We appreciate the review! We are glad we got the opportunity to work with you here at Lithia Hyundai of Anchorage! We hope to see you again down the road!

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