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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,074 Reviews

1,074 Reviews of Lithia Hyundai of Anchorage - Service Center

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May 27, 2023

Friendly and always responsive. Easy to set up appointment though email or phone. Oil service took only hour and a half. More

by CAMTASTIC77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a friendly and responsive experience. We hope to see you again here at Lithia Hyundai of Anchorage.

May 27, 2023

I have been trying to make a service appointment for two weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the p More

by geneburke2004
Recommend Dealer
No
Employees Worked With
Riley Welch-Pritchett
May 30, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience and I apologize for the lack of communication. I will be in contact with you about setting up a time for your vehicle. What is the best way to contact you? Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

May 24, 2023

Not very good at communicating with customers And felt like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my w More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Tou
May 26, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

May 18, 2023

Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul More

by Wills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins, Robbinson Rodriguez
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad we could get you in and provide you with a great service. We hope to see you again here at Lithia Hyundai of Anchorage.

May 18, 2023

Mostly great things. Just disappointing that the coupon they send out for oil changes is basically worthless. More

by SNOWRITER20
Recommend Dealer
Yes
Employees Worked With
I don't know their names.
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the rating. We hope we can work with you again here at Lithia Hyundai of Anchorage. We want to provide you with a great experience anytime you work with us.

May 18, 2023

Great service if and when they eventually return your call or text. I wish there was another service department that actually returned calls or answered the phone. More

by LANGMEISTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the lack of communication. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

May 18, 2023

Have always had the best service here. Not always the best communication or the quickest but they get the job done. More

by Whitney Urbatsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Collins
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi Whitney, Thank you for the review. We appreciate you giving us the chance to work with you here at Lithia Hyundai of Anchorage. We hope to provide you with another quick experience down the road.

May 16, 2023

Not easy to make contact but the appointment went smooth and they went above and beyond. More

by KERR1310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate your patience and your review. We are glad we could work with you here at Lithia Hyundai of Anchorage. We hope to earn your business again and be able to provide you with another smooth experience.

May 16, 2023

Kevin is always very polite and helpful, and make sure that the job is done correctly. He’s very good at keeping you updated on what’s going on. More

by gigiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
May 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad our team was able to provide you with a polite and helpful experience. We hope to see you again here at Lithia Hyundai of Anchorage.

May 11, 2023

4.5 hours for oil change and summer tires. now tire pressure system doesn't work no More

by krumrey@gci.net
Recommend Dealer
No
Employees Worked With
Joshua Shook
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Shook
May 15, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your recent visit with us. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

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