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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,018 Reviews
Call Service Center (907) 202-9778

1,018 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 14, 2024

I was greeted and work was completed to my satisfaction Great customer service Work on truck completed More

by jreynaga
Recommend Dealer
Yes
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Feb 15, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience! We appreciate your kind words and are delighted to hear that our team provided great customer service. It's always wonderful to know that our efforts contribute to your satisfaction. If you ever have more feedback or need assistance in the future, feel free to reach out. Safe travels!

February 13, 2024

Dana worked my car through much faster than was expected and was very adaptable to my limited schedule to pick it up. Well done! More

by Aaronodenj
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Feb 14, 2024 -

Lithia Hyundai of Anchorage responded

Hi Aaron, it's great to know Dana was able to accommodate your schedule and provide a speedy service at Lithia Hyundai of Anchorage. Thanks for the shout-out and we hope to see you again soon!

February 09, 2024

Kind and considerate. understanding of the situation I was in and attended to it quickly. Knowledgeable of Hyundais More

by PALMTREE1865
Recommend Dealer
Yes
Employees Worked With
Dana
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Feb 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience at Lithia Hyundai of Anchorage. We're delighted to hear that the team was kind, considerate, and understanding of your situation, attending to it quickly. It's great to know that they were knowledgeable about Hyundai vehicles. We appreciate your feedback and look forward to assisting you in the future.

February 07, 2024

Pre-scheduled service online on 1/3/24 for recall repair of ignition on 2/2/24. Even with a month's notice, Lithia did not have the required parts in stock to complete the recall service. I was told the par More

by MEREDITH_DIANE
Recommend Dealer
No
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Feb 12, 2024 -

Lithia Hyundai of Anchorage responded

Hi Meredith, We regret to hear about your experience with the delayed recall service. We apologize for any inconvenience this may have caused you. Your feedback is crucial to us, and we'd like to investigate and address this matter promptly. Please allow us to make this right. Kindly reach out to us directly through the number below. We appreciate your patience and understanding as we work to resolve this issue. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 06, 2024

Terrible and would rather burn my car than taking it back to that junk of a dealership. More

by georges77cine
Recommend Dealer
No
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Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 03, 2024

Hard to contact, and the reps said the service line doesn't ring and sometimes they don't even know people called. They have huge turnover. They have no current in house manager. They seemed overwhelme More

by TRYPOL
Recommend Dealer
No
Employees Worked With
They have two current service department representatives. I spoke with both of them.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for your feedback. We apologize for any inconvenience you may have faced in contacting us and the challenges you encountered with communication. We strive to provide excellent service to our customers, and we regret if we fell short of your expectations. Your input is valuable to us, and we take your concerns seriously. We would like to investigate further to understand and address the issues you've raised. If you could contact us through the number below, it would be much appreciated. Thank you for your patience as we work to resolve these matters. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 02, 2024

Friendly team that was knowledgeable about features Helpful in answering questions and ensuring pleased customers More

by JWBETZ
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback about our friendly and knowledgeable team at Lithia Hyundai of Anchorage. It's wonderful to hear that we were able to assist you with features and answer your questions. Your satisfaction is important to us, and we look forward to serving you in the future!

February 02, 2024

Waited over an hour to 1/12 hour longer than they said it was going to take. They also forgot to put the caps back on my tires. More

by HILDOCK
Recommend Dealer
No
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback, and we're sorry to hear about the extended wait time and the oversight with the tire caps during your visit. Your time is valuable, and we apologize for any inconvenience caused. If there's anything we can do to address your concerns, please feel free to provide more information to us through the number below. We value your input, and your satisfaction is important to us. Thank you for bringing this to our attention. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 01, 2024

It took over 2 weeks for a diagnostic. They never picked up the phone and when they did, the phone cut in and out. I was not given a claim number or referral number for enterprise since I More

by WATERSWOODS09
Recommend Dealer
No
Employees Worked With
Idk, maybe Brian?
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We sincerely apologize to hear about the extended wait time for the diagnostic and the communication issues you encountered. Your experience falls short of our usual standards, and we're sorry for any inconvenience this may have caused. If you could reach out to us directly through the number below, we would like to investigate and work towards resolving these issues promptly. Your feedback is crucial, and we appreciate your understanding as we work to improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 31, 2024

Dana was amazing. Underpromised and over delivered! Dana was amazing. Underpromised and over delivered! She scheduled me 2 weeks out and had the car done in 2 days. More

by KEITHFACER
Recommend Dealer
Yes
Employees Worked With
Dana Clensenen
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Keirh, Thank you for taking the time to share your experience with Dana at Lithia Hyundai of Anchorage. We're thrilled to hear that Dana provided exceptional service by underpromising and overdelivering. Your satisfaction is our priority, and we're glad she could get your car done ahead of schedule. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

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