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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
940 Reviews
Call Service Center (907) 202-9778

940 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 03, 2024

Professional, timely, polite, comfortable waiting area The CSR was very polite to the rude customer who kept berating him. It was impressive on his part. More

by Kasey
Recommend Dealer
Yes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Kasey, We appreciate your kind words about our team at Lithia Hyundai of Anchorage. We strive to provide professional and courteous service even in challenging situations. Thank you for noticing and until next time, drive safe!

January 03, 2024

Good, lots of new staff though Very busy, hard to keep on top of business More

by TAKARLING
Recommend Dealer
Yes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your positive remarks about the service quality. We understand that having new staff members can sometimes present challenges, and we appreciate your understanding as we work to ensure that everyone is up to speed. Your insights are valuable to us as we strive to enhance our service. We're committed to providing the best experience possible for our customers.

January 03, 2024

Have had struggles with service over the last year . Greatly improved & great work by Dana More

by MACKENZIE.JAMESA
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Mackenzie, We appreciate your feedback and are glad to hear that you've noticed improvements in our service here at Lithia Hyundai of Anchorage. If there's anything specific you'd like to share or discuss further, please don't hesitate to contact us. We value your continued business and look forward to serving you in the future.

January 03, 2024

Over charged, took 2 hours waiting Waiting too long, overcharged Long waiting time Charged a little more More

by KIIKI3369
Recommend Dealer
No
Employees Worked With
Dana Clendenen
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback regarding your recent experience. We apologize for any inconvenience caused by the extended wait time and are sorry to hear about concerns regarding charges. Your satisfaction is important to us, and we want to ensure that we address your concerns. If you could please reach out to me through the number below, we would truly appreciate it as it would not only help us investigate this matter and make improvements but also provide us with the opportunity to work with you toward an amicable solution. Best, Matt Dean - Service Manager - 907-762-5131

January 02, 2024

Good customer service in the service department with the guy that was helping me. Service was good. More

by MTIGILAU1
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about your recent service experience at Lithia Hyundai of Anchorage! Our team takes pride in providing excellent customer service, and we're delighted to hear that you found the service to be good. We're here to ensure your satisfaction and look forward to serving you in the future.

January 02, 2024

I didnt the car same the day i bought but i wonder how i owe $9 to dealdership. And they haven't contacted me back More

by BRIANGRANADOS222
Recommend Dealer
Yes
Employees Worked With
It was great
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Brian! We appreciate your feedback and apologize for any confusion regarding the $9. Our team at Lithia Hyundai of Anchorage is committed to clear communication, so we'll be sure to look into this matter promptly. Thank you!

January 01, 2024

Terrible service, wish there were other options. May not ever buy a Hyundai again and this is 3rd one More

by Lisa.michaelson
Recommend Dealer
No
Employees Worked With
Service department and GM
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December 31, 2023

It was quick and efficient. Got me a lyft home instead of waiting. Was ready when I got back. More

by JC
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi J.C, We appreciate your positive feedback regarding your experience at Lithia Hyundai of Anchorage. It's great to hear that our team provided quick and efficient service, including arranging a Lyft for your convenience. We aim to make your visits seamless, and we're delighted to have met your expectations. If you have any further comments or if there's anything more we can assist you with, feel free to let us know. We look forward to serving you again!

December 31, 2023

Great customer service once the phone lines are answered. The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the ca More

by Nathalia
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Nathalia, Thank you for sharing your positive feedback about your experience at Lithia Hyundai of Anchorage. We're delighted to hear that you received great customer service from our dedicated staff. Your suggestion about having a dedicated individual to answer the phone is valuable, and we'll certainly take it into consideration for improvement. We're glad you appreciate the quick turnaround from our mechanics and the presence of a diverse team, including a lady on staff. We look forward to continuing to provide excellent service for you. If you have any questions or need assistance, don't hesitate to reach out.

December 30, 2023

I don't like having to come to the dealership to make an appointment. No one answers the phone or texts for service appointments. I've had to do this for over a year. More

by PHILLIPS_ADRIANNE2010
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 02, 2024 -

Lithia Hyundai of Anchorage responded

Hi Phillps, We appreciate your feedback and apologize for any inconvenience you've experienced when trying to schedule service appointments. We're working on improving our communication channels at Lithia Hyundai of Anchorage, so please bear with us during this time. Thank you for your honesty, we hope to see you again soon.

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