Lithia Hyundai of Anchorage - Service Center

Tried to get an oil change just after moving/driving to AK, but the local quick lube didn't stock the filter. Went to an auto parts store and they didn't have it either. Did a search and found there was a AK, but the local quick lube didn't stock the filter. Went to an auto parts store and they didn't have it either. Did a search and found there was a Hyundai dealership in Anchorage, Lithia. Went here to get a filter, just assumed they would be booked up. But to my surprise, they offered to try and fit me in. 25 minutes later I was back on the street with an oil change behind me. Instead of them being my 2nd or 3rd choice in the future, they will be my First and everywhere else will be an emergency backup. More

Customer service is awful. They never return calls or text messages. Turn around is slow. They never return calls or text messages. Turn around is slow. More

Christian and the service department were extremely rude and made the experience horrible. The only reason we still continue to do business with this dealership is because of Tony. He totally made up for th and made the experience horrible. The only reason we still continue to do business with this dealership is because of Tony. He totally made up for the way that I was treated by the service department More

Dana was great at the front desk and tried really hard to help me. But in general, I would never recommend anyone to use Lythia for service. Trying to get in for service is horrible. It is impossible to get help me. But in general, I would never recommend anyone to use Lythia for service. Trying to get in for service is horrible. It is impossible to get an appointment. I called several times and no one returned my calls and the online system says the next appointment Is 3 months away. I even sent an email and called and asked a sales person to ha e them call me back Nothing!!!. My heater/air system wasnt working correctly and my check engine light came on. I even paid for an extended warranty and my car is only 3 years old. I finally just drove in from the valley on Oct. 3rd and waited until I got help. I was told they were too full and the soonest they could see my was the 17th. I explained how hard it is to even speak with someone there and that we had gotten an error code and and could we fix it ourselves and not void the warranty. Dana then offered to have someone do a scan. They said the check engine light was on due to uncleared old codes. They then cleared the check engine light (after me asking if my husband could replace the part) without it affecting the warranty. I received a piece of paper saying g the car was fine and if the light came back on...it would require another scan. I was driving to Fairbanks the next day and the light came on. I finally paid someone to change the part we knew needed to be changed (from the error code we got originally) and I traded in the car. I will never buy another car that has to be serviced at Lithia. Please note: this was my last and final problem with the service department there. More

It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to the dealer. Great cars, we have 4 but service is poor. More

Everyone is always so kind and helpful. The service is always great as well, Christian helped me and he was wonderful! The service is always great as well, Christian helped me and he was wonderful! More

I have 15,000 miles on my car. I’ll drive it easy. I’ve been in there time after time and asked you about issues with my car. I seem like I get put aside. Are you gonna fix my car? I’ll drive it easy. I’ve been in there time after time and asked you about issues with my car. I seem like I get put aside. Are you gonna fix my car? Are we gonna sit here and do surveys all day long? More

Great costumer service and friendly people working at front Service counter.. Kudos for hard work. front Service counter.. Kudos for hard work. More

Christian is a great service advisor and got to my car very quickly and efficient very quickly and efficient More

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More