Lithia Hyundai of Anchorage - Service Center

Had an overheat issue and sent me down the road after my scheduled oil change. Didn’t have the time to check it. A week later broke down in a construction zone overheating. Cooled down and came there told t scheduled oil change. Didn’t have the time to check it. A week later broke down in a construction zone overheating. Cooled down and came there told to bring it back the next morning. 2024 Elantra with 8300 miles on it. This is the only dealer within 170 miles of my home. Ended up staying in a hotel which on summer rates was 446 $ for the night. Next morning after checking the car they said the coolest fan was not working at all. So now it sits at their shop waiting on parts. 170 miles away. More

Your service sucks. Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! More

We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! long. Chistian was fabulous to make it happen so we could get to the airport!! More

Christian was great. Got me in and out in good time. Ryan was also great. Got me in and out in good time. Ryan was also great. More

Blake has helped us pick the best new vehicle for us, so went back and he helped us pick out and purchase a great one as well. Never steered us wrong! went back and he helped us pick out and purchase a great one as well. Never steered us wrong! More

Spectacular service and customer care! Thank you kindly for your consideration, apt information, and quick processing. Thank you kindly for your consideration, apt information, and quick processing. More

They NEVER answer their service phone, ever. If you leave a message you NEVER get a call back. I need my brakes done and they still have never called me back.. Do not buy a car here. I have nev If you leave a message you NEVER get a call back. I need my brakes done and they still have never called me back.. Do not buy a car here. I have never experienced worse customer service. 3 other family members have bought cars at this location and they all regret it, and are experiencing the same things. More

Customer service is abysmal. My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, they told me my car needed a ton of other stuff that of course would be extra. They don’t want to take time to rotate my tires because it’s included in a package I bought. Funny how they only worry about things they can charge you for. Also, said the oil change would be an hour and a half and it took 4 hours. If I could take back buying this car, I would! More

I left 3 messages, both on voice mail and with a live person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. When I bought the car in January, I was told that I would be given a car to drive while mine was being serviced. When I made that first appointment, I was told that a loaner car would not be needed because the service would only take 30 minutes. When I arrived, I was told that the service would take 1-2 hours and that they didn’t have loaner cars. What a xxxx show! More

I'm still waiting for the service department to contact me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service departmen me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service department. More