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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
941 Reviews
Call Service Center (907) 202-9778

941 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 13, 2024

Oil change and tire rotation. Station is always busy, so took almost 2 hours, but I had time to wait. More

by cdolan13
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. We appreciate your positive rating and understanding of the busy station. If there's anything more we can do for you in the future, please feel free to reach out.

January 13, 2024

Service was provided promptly and communicated well. We have had an extremely large amount of snow and I was dreading trying to find a place to park when I took my car in. It was greatly appreciated tha More

by DONNAKOEHLERAK
Recommend Dealer
Yes
Employees Worked With
Dante
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hi Donna! Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service team provided prompt and effective communication. We understand the challenges posed by the recent snowfall and are glad that our efforts to clear the lot made your visit more convenient. We appreciate your business and look forward to serving you in the future.

January 13, 2024

Friendly and professional He worked fast to meet my needs and find a quality vehicle More

by MORPHIS_22
Recommend Dealer
Yes
Employees Worked With
Travis
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you for choosing Lithia Hyundai of Anchorage! We're thrilled to hear that our team provided you with friendly and professional service, addressing your needs efficiently. Ensuring a quality vehicle and a positive experience for our customers is our priority. If there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in us.

January 13, 2024

It was quick and relaxing to return. The person was also informative to explain full cost. More

by STARGENIE14
Recommend Dealer
Yes
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your experience with us. It's fantastic to hear that your visit was quick, relaxing, and that our team provided informative explanations about the full cost. Your satisfaction is important to us, and we're grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to contact us.

January 12, 2024

They answered my questions and got back to me promptly Willing to work with me about pick up and drop off times More

by JNG89
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 16, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your positive experience with Lithia Hyundai of Anchorage. We're pleased to know that our team was responsive and accommodating, addressing your questions and working with you on pick-up and drop-off times. We appreciate your recommendation and look forward to serving you in the future.

January 11, 2024

This experience was good. But it is usually hard to reach someone on the phone in the service dept. More

by CLENSLOW
Recommend Dealer
Yes
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Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your experience with Lithia Hyundai of Anchorage. Your feedback is important to us. It's great to hear that overall, your experience was positive. We understand that reaching someone in the service department by phone can be challenging at times, and we appreciate your patience. We will take your feedback and share it with our team as we are constantly looking for areas to improve. Your satisfaction is our priority, and we look forward to the opportunity to serve you even better in the future.

January 11, 2024

Requested check for rattle in rear. First day they didn't find it until I came to pick it up. So brought it back in the morning. Then they found it. Fix is warranty issue with part orde More

by johnctimber
Recommend Dealer
Yes
Employees Worked With
Brian and mechanic.
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Jan 11, 2024 -

johnctimber responded

See above.

Jan 11, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, John, for the 5-star rating! We're delighted to hear that our team was able to identify and address the issue with the rattle in the rear during your visit. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your positive review and look forward to providing excellent service for your vehicle in the future. Safe travels and take care!

January 09, 2024

Called and left a message, no one called back. Texted and no response. Emailed sales rep who passed my request to service, no response. Finally had to physically go into dealership to get a servic More

by JANNAWALKER71
Recommend Dealer
No
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Jan 10, 2024 -

Lithia Hyundai of Anchorage responded

Hi Janna, Your feedback is important, and we regret that our response fell short of expectations. We appreciate your patience and understanding in securing a service appointment. When you have a moment, please reach out to us through the number below to further discuss your time here in hopes of working towards a resolution. Best, Christopher Schmidt - General Manager - 907-631-7002

January 07, 2024

They forgot my key and my problem for on my car is not fixed so I will have to visit the location again More

by JAEHYUNAN1206
Recommend Dealer
No
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Jan 09, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jae, We're genuinely sorry for any oversight during your recent visit. Your feedback is valuable, and we understand the frustration caused by the misplaced key and the unresolved issue with your car. This is not the experience we aim to provide. Your understanding is appreciated, and we're committed to delivering a better experience for you. If you're willing, please reach out to me through the number below to further discuss your time here. We look forward to the opportunity to improve your experience. Best, Matt Dean - Service Manager - 907-762-5131

January 06, 2024

Good I was glad to have my car fixed. I appreciated the engine replacement covered by the extended Warranty More

by Christopherhall63401
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 08, 2024 -

Lithia Hyundai of Anchorage responded

Hi Christopher, We're glad to know you had a positive experience with your car repair at Lithia Hyundai of Anchorage. It's great that the extended warranty came in handy for the engine replacement! Thanks for sharing this review.

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